Rubi Esmeralda Tello Carrizales
Tlajomulco de Zuñiga
Summary
With over 6 years of experience in excellent customer service, I have absorbed every skill and developed into a multi-tasker. I am goal-oriented, a fast learner, and a team player ready to exceed expectations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Maintenance Coordinator
Anequim
10.2023 - 12.2024
- Coordinated emergency response efforts during unexpected breakdowns, risks to personnel safety and production timelines.
- Emailed homeowners and tenants as required.
- Created water shutdown notices or notices for entry promptly.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Learned to work with AppFolio.
Customer service agent
Alorica
04.2018 - 06.2023
- Company Overview: Alorica was where I learned and mastered my skills, I provided top notch customer service and retained customers for the same campaign
- Sent emails and chats accordingly
- Handled above 70 calls per day
- Escalated to a supervisor call queue for exceeding expectations
- Mastered multitasking
- Provided data base weekly on QA results
- Completed QA feedback to those who needed daily
- Disputed any incorrectly applied markdowns to client
- Created a weekly meeting to provide any updates or recommendations to supervisors
- Hit goal for money collected every month
- Provided follow up to regular customers that requested a call to pay on time
- Generated emails with customers full balance information
- Handled over 130 calls per day
- Alorica was where I learned and mastered my skills, I provided top notch customer service and retained customers for the same campaign
- After 2 years of customer service, retention and escalations queue, I applied to a QA role which I was accepted to
- I was then transferred to collections campaign where I gained 3 years of experience and completed every task perfectly
- I was top 3 every month with my metrics
Customer service Agent
Beliveo
08.2016 - 01.2017
- Company Overview: Learned basic customer service skills
- Handled over 50 calls per day
- Proactive
- Learned basic customer service skills
Education
Highschool Diploma -
Universidad de Guadalajara
Cajititlan, Jalisco 04.2018 - 06.2023
Skills
Escalation calls
Quality assurance
Retention
Collections
Customer Service
Maintenance Coordinating
Characteristic
- Multi-tasker
- Fast learner
- Problem solver
- Proactive
Levellistsection
- Excel
- Word
- PowerPoint
- Microsoft Teams
- Microsoft Office
Timeline
Maintenance Coordinator
Anequim
10.2023 - 12.2024
Customer service agent
Alorica
04.2018 - 06.2023
Highschool Diploma -
Universidad de Guadalajara
04.2018 - 06.2023
Customer service Agent
Beliveo
08.2016 - 01.2017
Similar Profiles
Carlos Alberto Lazaro TorresCarlos Alberto Lazaro Torres
Remote Strata Manager Assistant at AnequimRemote Strata Manager Assistant at Anequim
SUSANA CAMPA MENESESSUSANA CAMPA MENESES
Back Office Executive at AnequimBack Office Executive at Anequim
Daysi Dayane Perez TadeoDaysi Dayane Perez Tadeo
Administrative Assistant at Anequim México, S.A. de C.V.Administrative Assistant at Anequim México, S.A. de C.V.