Rubén Gutiérrez Pineda
Sales And Service Manager
Estado De Mexico
Summary
Results-driven Sales Manager with over 6 years of experience in managing high-performance teams within the Customer Service and sales industry. Proven success in achieving key performance goals, particularly in product launches and customer success strategies. Strong expertise in pipeline management, strategic thinking, and data-driven decision-making, aligning short-term actions with long-term business objectives. Skilled in leading cross-functional collaboration, adapting to market trends, and leveraging customer insights to improve sales outcomes and drive continuous growth.
Overview
7
7
years of professional experience
Work History
Quality Specialist
ATT Grupo Servicios y Soporte
- Spearheaded various quality improvement projects, ensuring alignment with business objectives and operational excellence
- Conducted thorough audits of C&C Mobility, Multi-Product, and Business calls, ensuring adherence to quality standards and regulatory requirements
- Developed and maintained comprehensive trackers and reports to monitor quality performance and drive continuous improvement
- Collaborated closely with upper management to calibrate quality standards and ensure consistency across the business, acting as the primary point of contact for quality assurance matters
- Provided critical support to operations and training teams, ensuring that quality protocols were integrated into daily workflows and staff development programs
- Extensive experience in both wired and wireless C&C, along with a strong background in analytical reviews, enabling effective quality assessments and recommendations.
Manager BCS&S
ATT Grupo Servicios y Soporte
4 2017 - 8 2024
- Over 5 years of experience leading teams, including 3 years managing a group of sales and retention specialists in a global software company, and 2 years on the leadership team focusing on quality
- Proven ability to develop talent, manage performance, and set up new teams to meet evolving business needs
- Successfully led a team of retention specialists, driving strategies that enhanced customer retention and satisfaction
- Demonstrated success in navigating complex customer scenarios, applying broad perspectives to deliver tailored solutions
- First manager to achieve significant sales milestones for a newly launched product, developing and implementing effective sales and retention strategies
- Skilled in leveraging sales enablement tools and processes to meet and exceed goals in collaboration with senior management
- Strong commitment to maintaining high standards of work output within the team
- Proven track record of driving team performance to align with business objectives, with a focus on continuous improvement and quality management
- Adept at dealing with ambiguity and complex situations, applying strong command skills to direct work efficiently
- Experienced in facilitating value-driven conversations that reinforce the benefits of current solutions and drive upsell opportunities
- Spearheaded various quality improvement projects, ensuring alignment with business objectives and operational excellence
- Conducted thorough audits of C&C Mobility, Multi-Product, and Business calls, ensuring adherence to quality standards and regulatory requirements
- Developed and maintained comprehensive trackers and reports to monitor quality performance and drive continuous improvement
- Collaborated closely with upper management to calibrate quality standards and ensure consistency across the business, acting as the primary point of contact for quality assurance matters
- Provided critical support to operations and training teams, ensuring that quality protocols were integrated into daily workflows and staff development programs
- Extensive experience in both wired and wireless C&C, along with a strong background in analytical reviews, enabling effective quality assessments and recommendations.
English teacher
Colegio Hebreo Monte Sinai / Maguen David
08.2014 - 06.2017
- Effective Group Management
- Adherence to International Standards
- Instructional Design & Task Development
- Facilitation of Active Learning
- Customized Learning Activities.
English Academic Coordinator
Universidad ETAC
08.2010 - 08.2013
- Leadership & Department Management
- Team Supervision & Development
- Academic Enrollment & Retention
- Committee Membership & Collaboration.
Education
Business Administration Bachelor -
Universidad ETAC
Chalco, Estado de MéxicoHow to teach IELTS Course IH (International House) - undefined
Colegio Hebreo Monte Sinai
Lomas de Vista Hermosa, 05100Skills
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Business Planning
Account Management
Performance Management
Strategic Planning
Revenue Forecasting
Pipeline Management
KPI Tracking
Affiliationnumber
96018228567
Curp
GUPR820528HMCTNB07
Rfc
GUPR820528KB9
Personal Information
- Age: 39
- Marital Status: Married
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Accomplishments
- Exceeded Customer Experience Goals: Successfully overachieved customer experience targets by consistently delivering exceptional service and satisfaction to enhance loyalty and retention.
- Surpassed New Product Sales Goals: Consistently surpassed goals for new product sales launches, contributing significantly to company growth and market penetration by leveraging effective sales strategies and customer insights.
- Developed Future Leaders: Developed more than half of my team, leading them to grow within the company through personalized coaching, skill development, and career mentorship, ensuring they reached higher positions and responsibilities.
- Customer Retention Strategy: Designed and implemented a successful customer retention strategy by utilizing a combination of existing and new products, driving long-term relationships and reducing churn in a competitive market.
Software
Leadership and Team Management
Communication
Problem-Solving and Decision-Making
Strategic Thinking
Customer-Centric Mindset
AI learning
Collaborated with AI-driven tools to optimize strategic decision-making, streamline processes, and enhance customer retention efforts. Leveraged AI insights for data analysis, sales strategies, and team development, driving business growth and operational efficiency
Timeline
English teacher
Colegio Hebreo Monte Sinai / Maguen David
08.2014 - 06.2017
English Academic Coordinator
Universidad ETAC
08.2010 - 08.2013
Quality Specialist
ATT Grupo Servicios y Soporte
Manager BCS&S
ATT Grupo Servicios y Soporte
4 2017 - 8 2024
Business Administration Bachelor -
Universidad ETAC
How to teach IELTS Course IH (International House) - undefined
Colegio Hebreo Monte Sinai
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