Rubén Serrato Torres

• Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
• Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
• Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
• Implemented performance metrics to track employee progress, leading to enhanced accountability and improved overall performance.
• Maintain zero complaints and 100% product delivered
• Supported business growth initiatives by scaling warehouse capacity as needed to accommodate increasing product volumes without compromising operational efficiency or safety standards.
• Coordinated cross-functional collaboration between sales, customer service, procurement, and logistics teams to ensure seamless operation of the supply chain process.
• Documented safety action plans, quality initiatives and team performance into computer system.
• Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
• Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
• Cultivated member loyalty by delivering flawless service to foster client retention.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Store, guard and deliver merchandise
• Control and distribute merchandise
• Carry out customs clearance of goods
• Inspect merchandise
• Manage inventory and redirect it to each destination market if applicable.
• Authorize a third party to extract goods.
• Inspect the condition of the goods to verify that they have not suffered damage up to that point in their journey.
• Coordinate shipments so that the goods reach their final destination or go to another destination in transit.
• Label products with the seal of the Ministry of Finance and Public Credit
• Prepare and send a weekly and monthly summary of daily warehouse movements
• Prepare a financial summary per client and send it to the operations director

• Review checkpoints daily
• Validate pending product transits that are not greater than 24 hours
• Check warehouse movements in SAP daily
• Ensure that there are no pending routes to be settled
• Supervise the receipt of merchandise from suppliers
• Coordinate inventories carried out in the cedis warehouse
• Control transfers and refills of merchandise between cedis
• Analyze the problems for each area using root cause analysis
• Review and reconcile received invoices and sent invoices
• Validate that processes are completed within the established time
• Comply with the operational KPIs requested by the company
• Plan daily inventories according to the warehouse operation
• Promote the implementation of the 5's program in my assigned areas of the cedis
• Make the schedules and work plan of the people under my charge per week
• Responsiveness to provide solutions to problems presented every day
• Prepare and teach continuous improvement courses for the areas assigned to my charge
• Preparation and Implementation of a Kaizen analysis to resolve processes in detachment
• Reduce and keep shrink rates at a low percentage
• Supervised warehouse operations by managing employees during shifts
• Supervised shipping and receiving, distribution and workplace safety
• Supervised shipping and handling operations

• Carry out monthly inventories of each of the distribution centers in the State
• Reconcile inventory results with the warehouse manager of each cedis
• Document inventory differences and track inventory adjustment in SAP
• Send final inventory result to management and the operations manage
• Validate shrink cuts every week to avoid accumulation
• Make cash counts in SIX stores according to the scheduled sample
• Implemented statistical process control tools for monitoring and controlling critical process variables, ensuring consistent product quality.
• Follow up on corrective actions as a result of each audit
• Conducted regular audits of manufacturing facilities to ensure compliance with internal quality standards and external regulatory requirements, identifying opportunities for improvement and driving continuous improvement initiatives.
• Analyzed production data to identify trends or anomalies, implementing corrective actions as needed to ensure processes remained within control limits.
• Assisted in patent applications by providing detailed documentation of novel processes developed internally or externally through collaborations with research institutions or vendors.

• Maintain the correct functioning of the program First in first out (FIFO)
• Optimize the supply of merchandise in the warehouse
• Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
• Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
• Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
• Increased warehouse efficiency by streamlining inventory management processes.
• Enhanced distribution channels by cultivating strong partnerships with carriers and vendors.
• Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
• Championed continuous improvement efforts across all aspects of the distribution center''s operations, fostering a culture geared towards innovation and excellence in execution.
• Coordinate inventories carried out in the plant warehouse
• Control warehouse inventories to guarantee the physical existence of merchandise
• Ensure that procedures are completed within the established time
• Comply with the KPI's operational indicators requested by management
• Preparation for Internal Audit in ISO 22005-2007 Food Traceability
  (HACCP)
• Reduce and keep shrink rates at a low percentage
• Schedule preventive and corrective maintenance of the company's units
• Control performance and fuel savings in each unit
• Plan and trace the routes for transporting merchandise according to the established program
• Organize the drivers of the units for the daily destinations of delivery and collection of merchandise

Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

• Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Identified and reported audit issues.
• Produced audit reports.
• Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
• Investigated discrepancies discovered during auditing process.
• Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
• Prepared and distributed risk and audit reports to appropriate personnel.
• Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
• Documented recommendations to improve internal controls.
• Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
• Explained risk and compliance concepts to managers and executives.
• Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
• Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
• Reviewed and identified risks, analyzed controls and tested compliance.

• Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
• Identified and reported audit issues.
• Investigated discrepancies discovered during auditing process.
• Produced audit reports.
• Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
• Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.

• Lead the unit and the team under my charge
• Assign vehicles to national and local routes
• Prepare statistics of the unit's services such as gasoline yields and times on each route taken.
• Comply with the safety standards designated by the STPS
• Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
• Developed a comprehensive training program for new hires on all aspects of traffic coordination duties within the organization.
• Built project timelines, team delegation plans and provided instructions for task completion.
• Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
• Organized frequent meetings for team members to report and track status of material movement.
• Communicated deadlines and established benchmarks for incremental departmental success.
• Coordinated broad-scale revisions to deficiencies in team productivity.
• Disseminated information about system-wide changes eloquently and concisely.
• Increased accuracy in forecasting shipment volumes through thorough analysis of historical data for improved planning purposes.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Streamlined operations for faster order processing by updating warehouse layout and organization.