RUBY RAYGOZA
Virtual Assistant
Puerto Vallarta
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10+ years of experience providing quality administrative support to clients.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Freight Dispatcher
Self Employed
12.2021 - Current
- Conducted geographical location spotting and map reading to support fleet personnel.
- Communicated with customers daily about freight movements and delivery timetables.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Coordinated pickups and deliveries across USA.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated dispatching of 4-5 drivers to accomplish daily delivery requirements
Medical Claims Examiner
First Source
08.2021 - 01.2022
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Evaluated accuracy and quality of data entered into agency management system.
Home Mortgage Customer Service Representative
Enhanced Resource Centers/ Wells Fargo
05.2020 - 07.2021
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Promoted available products and services to customers during service, account management and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed 50-75 calls per day.
Office Manager
Balanced Spine Center
10.2018 - 12.2019
- Scheduled and confirmed patient appointments for report of findings, diagnostic and consultation services.
- Prepared financial statements to support bookkeeping functions.
- Took messages from patients and promptly relayed to Dr. Portela.
- Processed patient payments and verified identi cation and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Entered patient information including insurance, demographic and health history into system to ensure that all records were up-to- date Educated patients about medications, procedures and physician's instructions.
- Managed reception and lobby area, greeted 20-30 patients daily and responded to requests for information.
Education
Certificate Program - Medical Coding And Billing
The College Of Health Care Professionals
Texas, United States 07.2021
High School Diploma -
MOUNT DORA HIGH
Mount Dora, FL06.2012
Skills
- Tech savvy
- High energy attitude
- Team player
- Data entry
- Well-organized
- Conflict Resolution
- Empathetic and genuine
- Medical terminology knowledge
- Bilingual in Spanish and English
- Proficient in Quickbooks
Certification
- Certified Dental Assistant
- Certified, Medical Billing and Coding
Languages
Spanish
Proficient
C2
English
Bilingual or Proficient (C2)
Timeline
Freight Dispatcher
Self Employed
12.2021 - Current
Medical Claims Examiner
First Source
08.2021 - 01.2022
Home Mortgage Customer Service Representative
Enhanced Resource Centers/ Wells Fargo
05.2020 - 07.2021
Office Manager
Balanced Spine Center
10.2018 - 12.2019
Certificate Program - Medical Coding And Billing
The College Of Health Care Professionals
High School Diploma -
MOUNT DORA HIGH
Similar Profiles
Ninette HodgeNinette Hodge
Nanny/Babysitter at Self EmployedNanny/Babysitter at Self Employed
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Diego Vazquez SotoDiego Vazquez Soto
Insurance Agent at Guardian Insurance MXInsurance Agent at Guardian Insurance MX