Hector Ruiz Maldonado

• Assisted in organizing and overseeing sales assignments to drive operational excellence.
• Led the creation of the monthly BUR deck to be presented to the leadership team
• Set aggressive sales operating plan based on business annual operating plan, segment president input, and sales VP recommendations for sales employees to drive company success and strengthen motivation.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security around CRM, Power BI dashboards and BI data.
• Resolved staff member conflicts created by changes in the sales team structure and responsibilities, actively listening to concerns and finding appropriate middle ground.
• Surpassed business goals by developing and executing strategic plans and performance metrics that increased our payment frequency from twice per year (for the newly created PES segment) to quarterly and reduced the lead times by 75%.
• Simplified external sales rep commissions process, reducing by 80% the headcount needed to process the payments and simplifying the distinct processes from 8 to 3.

• Co-developed a forecasting accuracy model with the SIOP team, while supporting sales input integration into the demand planning system (Demantra) helping the business to increase the accuracy of the sales forecast from 80% to 90%
• Created and distributed the business SOP with details for each Salesperson to be set as their annual quota
• Found and fix issues with the sales KPIs, uncovering wrong results shared to the leadership team while pushing actions to mitigate the impact
• Managed quarterly performance-based incentive payouts for the internal sales team, aligning compensation with target achievement and strategic goals
• Facilitated monthly business “Pulse” calls for the North America segment to communicate key organizational updates and performance highlights.
• Directed the segment analytics team to enhance dashboards and sales performance reporting, improving decision-making and visibility for 10+ dashboards covering metrics like: AR, CRM Hygiene, Sales Funnel, External sales reps ops, Win/Lost Business, Perfect Prospects, Inventory, Forecast between others
• Owned the CRM tool for the Climate NA sales group, upgrading the experience by implementing new modules, reports and dashboards
• Provide active support and guidance with the implementation of other sales tools and processes for lead creation, lead qualification and incentives automation
• Enhanced collaboration between sales and other functional teams like product management, engineering, SIOP, finance, AR for better alignment of objectives and strategies.

• Built and led a multifunctional overseas analytics team (located in Manila).
• Assisted management in decision-making processes, providing expert insights on business trends and potential risks.
• Promoted a collaborative work environment that encouraged open communication between team members.
• Enhanced team productivity by effectively delegating tasks and monitoring progress.
• Reduced yearly business operations costs (> $250K) by absorbing activities held by external suppliers for other functions (SIOP, finance).
• Integrated spatial data into enterprise environments using extract, transform and load processes and made it available for users to consume reducing the time needed for their analysis while providing standardization for the source of truth.

• Implemented a strategy to reduce complexity of local systems and distribute the responsibilities with the business leading to a reduction of 95% of "After hour calls".
• Collaborated with cross-functional teams like quality, manufacturing, and maintenance to develop and implement effective IT solutions for business needs.
• Provided expert technical support, ensuring a 99.9% system uptime that minimized disruptions to daily operations.
• Established a framework to identified potential risks associated with system changes by conducting thorough impact assessments

• Provided comprehensive user support, resolving technical issues quickly to minimize disruptions to 4 MX and 4 US mfg plants.
• Designed robust database structures that supported efficient data management and reporting capabilities for all the MX and US operations.
• Developed custom software solutions to address unique business challenges, resulting in improved operations metrics, like WIP reduction, internal/external PPMs reductions, scrap reduction, between others.
• Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.

Universidad Autonoma de Tamaulipas - Social Service / Professional Practices - Sep 2009 - June 2010

SHARP "Maquinas de Comunicacion Digital" - IT Responsible - Jun 2011 - Aug 2011

DEINSA - Consultant - Sep 2011 - Mar 2012

Sociedad de Motores Domesticos (Manpower) - Software Developer - Mar 2012 - Dec 2013

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.