Ruperto Isaac Cordova Cordova
BA In English Lnaguage Teaching
NACAJUCA,Tabasco
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Bilingual Recruiter
Grupo Telvista S.A De C.V
Mexico City
11.2022 - 12.2023
- Managed multiple job requisitions simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality of work.
- Increased candidate pool by leveraging bilingual skills to expand sourcing efforts.
- Utilized data-driven metrics to evaluate recruiting effectiveness, making adjustments as needed for continuous improvement in results.
- Analyzed profiles information to find the right campaign and position for candidates.
- Built strong relationships with hiring managers to better understand their staffing needs and preferences
Technical Support Representative
Teleperformance
San Andrés Cholula, Puebla.
07.2019 - 07.2021
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- First-call resolution with efficient problem-solving skills and deep product knowledge.
- Collaborated with different types of machines and programs to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Assisted in optimizing internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
BA in English Language Teaching - Education
Benemétia Univerdad Autónoma De Puebla
Puebla City, Puebla, Mexico 07.2011 - 12.2019
High School Diploma -
Colegio De Bachilleres De Tabasco
Tenosique, Tabasco, Mexico 07.1995 - 06.1998
Skills
Critical thinking
Time management
Oral and written comunication
Adaptability
Interpersonal skills
Attention to details
Communication
Teamwork skill
Timeline
Bilingual Recruiter
Grupo Telvista S.A De C.V
11.2022 - 12.2023
Technical Support Representative
Teleperformance
07.2019 - 07.2021
BA in English Language Teaching - Education
Benemétia Univerdad Autónoma De Puebla
07.2011 - 12.2019
High School Diploma -
Colegio De Bachilleres De Tabasco
07.1995 - 06.1998
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