Ruth Reyes
Roscoe
Summary
Enthusiastic, self-motivated, and reliable individual with a strong sense of responsibility and a diligent work ethic. Thrives in challenging situations and easily adapts to new environments. Excels at working as part of a team or independently. Skilled at performing under pressure and consistently meeting strict deadlines.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
MedPOINT Management
08.2019 - 11.2022
- Answer phones
- Transfer calls
- Insurance verification
- Assit providers with medical claims
- Send claims back for assistance
- Patient intake
- Check vitals
- Set up rooms
- Assit with colposcopies
- Insurance verication
- Filing
- Answering phones
- Schedule/ confirm appointments
- Great communication skills
- Multi task
- Bilingual
- Teamwork
Medical Assistant
Linda Katz MD
10.2009 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Mail Clerk
American Recovery Services Incorporated
04.2007 - 08.2008
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
Education
Certified Medical Assistant - Medical Field
Everest College
10.2009
Skills
- Customer Service
- Answer phones
- Transfer calls
- Insurance verification
- Assist providers with medical claims
- Send claims back for assistance
- Patient intake
- Check vitals
- Set up rooms
- Assist with colposcopies
- Filing
- Answering phones
- Schedule/confirm appointments
- Great communication skills
- Multi-task
- Bilingual
- Teamwork
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
MedPOINT Management
08.2019 - 11.2022
Medical Assistant
Linda Katz MD
10.2009 - 02.2019
Mail Clerk
American Recovery Services Incorporated
04.2007 - 08.2008
Certified Medical Assistant - Medical Field
Everest College
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