RUTH BERENICE OLVERA MENDOZA
Puerto Vallarta, Jalisco
Summary
Persistent and highly motivated personal with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
RECEPCIONIST
PARKWAY INN MOTEL
01.2020 - 04.2022
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints
Salesperson
Marshalls Department Store
07.2017 - 07.2019
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, Georgia05.2011
Skills
- Negotiation and Persuasion
- Attention to Detail
- Documentation and Reporting
- Adaptability and Dependability
- Data Entry
- Customer Service
- Email and Telephone Etiquette
- Warm Calling
- Scripted Calls
- Outbound and Inbound Calls
- Strategic Marketing
- Fluency in English & Espanol
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
RECEPCIONIST
PARKWAY INN MOTEL
01.2020 - 04.2022
Salesperson
Marshalls Department Store
07.2017 - 07.2019
High School Diploma -
Riverwood International Charter School
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