Ruth N Pani
Cancún
Summary
Dynamic housekeeping manager with a proven track record at The Manchester Hotel, excelling in staff management and guest service. Expert in sanitation protocols and budget optimization, I enhanced team productivity and elevated guest satisfaction through effective training and attention to detail, ensuring high standards of cleanliness and operational efficiency.
Overview
13
13
years of professional experience
Work History
Manager of Housekeeping
The Manchester Hotel
10.2024 - 06.2025
- Assisted in maintaining cleanliness and organization of guest rooms and public areas.
- Learned and adhered to safety protocols for chemical handling and cleaning procedures.
- Supported housekeeping team by restocking supplies and ensuring equipment was operational.
- Adapted quickly to changing priorities during peak occupancy periods.
- Provided assistance in training new staff on standard operating procedures for housekeeping tasks.
- Engaged in routine inspections to ensure compliance with cleanliness standards.
- Contributed to positive guest experiences through attention to detail in room preparation.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Housekeeping Supervisor
Hilton Lexington Downtown
01.2023 - 10.2024
- Supervised daily cleaning operations to ensure high standards of hygiene and guest satisfaction.
- Trained and guided housekeeping staff on best practices and operational procedures.
- Conducted inspections of guest rooms and public areas for cleanliness and maintenance issues.
- Managed inventory of cleaning supplies, ensuring availability while controlling costs.
- Implemented safety protocols for the handling of cleaning chemicals and equipment.
- Coordinated scheduling for housekeeping staff to optimize workflow efficiency.
- Increased employee performance through effective supervision and training.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 20 housekeepers, implementing rigorous quality control checks.
Post Event Manager
Pritchard Sport Entertainment
01.2022 - 11.2023
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Developed event marketing strategies, enhancing attendance and engagement through targeted outreach.
- Oversaw on-site event operations, troubleshooting issues to maintain high standards of quality and service.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Created detailed timelines and budgets for events to meet all deadlines.
Executive Assistant
Marriott Lexington City Center
11.2019 - 12.2022
- Managed executive calendars, scheduling appointments and coordinating travel arrangements efficiently.
- Developed and maintained filing systems to ensure easy access to important documents and information.
- Prepared comprehensive reports and presentations for executive meetings, enhancing decision-making processes.
- Collaborated with various departments to streamline communication and improve operational workflows.
- Conducted research and summarized findings to support strategic initiatives for senior management.
- Assisted in budget preparation by tracking expenses and managing invoices meticulously.
- Trained new administrative staff on company policies, procedures, and software tools for improved efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Tupperware Director
Tupperware Sales Independent
02.2012 - 06.2022
- Led strategic planning initiatives to enhance sales performance across multiple territories.
- Developed training programs for new consultants to improve product knowledge and sales techniques.
- Fostered relationships with key stakeholders to drive brand recognition and customer engagement.
- Analyzed market trends to identify growth opportunities and inform business strategies.
Education
Trunca - Clinical Laboratory Science
Cbtis 134
Chilpancingo Skills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Scheduling
- Supplies inventory
- Operations
- Budgeting expertise
- Staff meetings
- Housekeeping standards
- Laundry operations
- Customer service
- Cleaning practices
- Vacuuming and sweeping
- Cleaning bathrooms
- Training and mentoring
- Folding clean laundry
- Team building
- Invoice processing
- Sorting and washing laundry
- Payroll
- Room inspection
- Cost reduction strategies
- Mopping and buffing floors
- Room occupancy verification
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Computer skills
- Organizational skills
- Team leadership
- Professional and courteous
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Manager of Housekeeping
The Manchester Hotel
10.2024 - 06.2025
Housekeeping Supervisor
Hilton Lexington Downtown
01.2023 - 10.2024
Post Event Manager
Pritchard Sport Entertainment
01.2022 - 11.2023
Executive Assistant
Marriott Lexington City Center
11.2019 - 12.2022
Tupperware Director
Tupperware Sales Independent
02.2012 - 06.2022
Trunca - Clinical Laboratory Science
Cbtis 134
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