Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Dugan

Nogales

Summary

Experienced professional with over 20 years of experience in workforce. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

12
12
years of professional experience

Work History

Configuration IT Analyst

eviCore Health
05.2012 - 06.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Call Center Supervisor

MedSolutions, Inc.
04.2007 - 05.2012
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised Call Center Representatives in providing excellent customer service to callers requiring assistance for Medical Preauthorizations and escalated issues.

Education

High School Diploma -

The Morgan School
Clinton, Connecticut
06.2000

Skills

  • Flexible and Adaptable
  • Self-motivated professional
  • Customer Service
  • Microsoft Office
  • Leadership
  • Collaboration
  • Conflict Resolution

Timeline

Configuration IT Analyst

eviCore Health
05.2012 - 06.2019

Call Center Supervisor

MedSolutions, Inc.
04.2007 - 05.2012

High School Diploma -

The Morgan School

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Ryan Dugan