Experienced Credit Analyst with expertise in customer correspondence and credit analysis. Over 15 years of experience resolving credit disputes and providing recommendations on accounts. Skilled in analyzing financial data, identifying trends, and making informed decisions to mitigate risk. Committed to maintaining strong client relationships and ensuring accurate and timely credit assessments.
Overview
17
17
years of professional experience
Work History
Financial Credit Analyst
Boge Group International LLC
03.2022 - 05.2024
Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
Participated in loan committee meetings to provide input on lending processes.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Made decisions and recommendations about extending lines of credit.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Assessed credit risk and analyzed financial statements.
Custmer Success Manager
AvaK Holdings
01.2017 - 02.2022
Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Created customer support strategies to increase customer retention.
Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Implemented effective communication strategies that fostered long-lasting connections with customers.
Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Established strong relationships with key customers, resulting in increased customer loyalty.
Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Owner/CEO
Premium Plus Auto
01.2012 - 01.2017
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Expanded customer base through targeted marketing strategies and attending industry events.
Mentored junior staff members, sharing expertise in wholesaling practices and fostering a collaborative work environment.
Optimized supply chain processes by working closely with suppliers, reducing order processing time and costs.
Managed accounts receivable, ensuring timely collection of payments from clients.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Auto Finance
Londonderry Dodge Chrysler Jeep
01.2007 - 08.2011
Increased departmental efficiency through regular performance evaluations and targeted process improvements.
Established and checked coding procedures, monitored reports and updated internal files.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Senior Mint Operator at MTB LLC. A Minting Company, Bullion International Group, MTB LLCSenior Mint Operator at MTB LLC. A Minting Company, Bullion International Group, MTB LLC