Sabrina Finlay
Austin, TX,United States
Summary
Dynamic professional with a proven track record at Fond Memories, adept in computer skills and exceptional communication. Expert in coordinating with clientele in sensitive situations and training staff on new technologies. Recognized for quick learning ability and building trust through reliable follow-through, significantly enhancing service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Lead Patient Coordinator
Fond Memories
01.2024 - 05.2024
- Maintained quality and cleanliness of work area and equipment.
- Trained new and existing employees on a newly updated computer program.
- Handled telecommunications and data entry in an office setting.
- Trained employees on safety, environmental and regulatory guidelines and procedures.
- Directly coordinated with clientele and made arrangements with clients very often who were in heightened emotional states.
- Maintained confidentiality of company information.
- Managed variety of timelines and multiple projects.
- Earned trust of others through open, honest communication and reliable follow-through, over the phone and in-office.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed and handled all packing operations to verify conformance to specifications.
Removal Technician/Crematory Courier
Service Corporation International
08.2020 - 12.2023
- Provided personal assistance, emotional support and personal care to clients.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Met with over families to plan funerals by discussing service options and needs.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Processed death certificate and other required paperwork.
- Provided administrative support to funeral home staff.
- Dressed and cosmeticized deceased persons.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Processed payments and handled cash transactions to secure proper compensation.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
Associate - Mortuary Science
Commonwealth Institute of Funeral Services
Houston, TXSkills
- Computer skills
- Quick learner
- Team player
- Communication
- Sales
Timeline
Assistant Lead Patient Coordinator
Fond Memories
01.2024 - 05.2024
Removal Technician/Crematory Courier
Service Corporation International
08.2020 - 12.2023
Associate - Mortuary Science
Commonwealth Institute of Funeral Services
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