Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabrina Sanchez Lopez

Sabrina Sanchez Lopez

Boca del Rio

Summary


Skilled customer service professional with proven ability to handle complex inquiries and ensure client satisfaction. Strong communicator known for effective collaboration and adaptability in dynamic environments. Expertise in problem-solving, conflict resolution, and utilizing CRM systems to enhance user experience. Reliable team player dedicated to achieving high-quality results.

Overview

17
17
years of professional experience

Work History

Global Customer Support Agent

Kongsberg Maritime
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.

Customer Service Coordinator

Berlitz International
02.2021 - 02.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers and students every day with positive attitude and focus on customer satisfaction.
  • Managed high requests volumes with exceptional professionalism, ensuring minimal wait times.
  • Coordinate schedules for students and teachers.

German Teacher

Colegio Reina Del Mundo
03.2014 - 11.2018


  • Participated in professional development workshops to stay current on best practices for teaching German as a foreign language.
  • Organized extracurricular activities such as field trips and guest speakers to expose students to authentic experiences in German-speaking environments.
  • Assessed student progress regularly through formative and summative assessments, adapting instructional approaches as needed.

Customer Support Specialist

Faro Europe
04.2008 - 12.2012
  • Developed strong relationships with clients for the EMEA region, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Pos-Graduation - Neuroscience For Teachers

Universidad Candido Mendes
Rio De Janeiro, Brazil
01-2019

No Degree - German Teacher Training (DAF)

Goethe Institut
Lima Peru
02-2014

Master of Science - Engineering

Stuttgart Univertsity
Germany
12-2004

Skills

  • Complaint handling
  • CRM software
  • Customer service excellence
  • Teaching
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Remote support
  • Customer service expert

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
German
Advanced (C1)
Portuguese
Upper intermediate (B2)

Timeline

Global Customer Support Agent

Kongsberg Maritime
01.2024 - Current

Customer Service Coordinator

Berlitz International
02.2021 - 02.2023

German Teacher

Colegio Reina Del Mundo
03.2014 - 11.2018

Customer Support Specialist

Faro Europe
04.2008 - 12.2012

Pos-Graduation - Neuroscience For Teachers

Universidad Candido Mendes

No Degree - German Teacher Training (DAF)

Goethe Institut

Master of Science - Engineering

Stuttgart Univertsity

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Sabrina Sanchez Lopez