Sade Dadd
Toronto
Summary
Experienced and highly motivated professional with over six years of social media and customer service techniques. Passionate about accurately supporting business needs while contributing to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Media Coordinator
Sunwing Travel Group
08.2016 - 02.2024
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Monitored and engaged in comments sections across platforms to address negative and positive feedback and maintain brand reputation.
- Improved customer satisfaction by promptly addressing inquiries and concerns via social media channels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed various social media platforms such as Twitter, Facebook, Instagram through Social Media interaction platforms such as Hootsuite, Sprout Social and Emplifi. Experience with emailing platforms such as Salesforce and Zendesk. Other platforms include Trip Advisor, Sunwing App, Google Play store and iTunes
- Onboarded around 15 social media interns and provided ongoing training on company processes, procedures and best practices.
Sales and Promotions
ISX Canada Tours
01.2016 - 03.2026
- Promoted ISX Tours and products
- Distributed promotional materials to partner international schools
- Conducted detailed and informative orientations for students at various International schools
- Assisted students in purchasing trip tickets by providing accurate information
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Product Ambassador
Inventaworld Events Marketing Company
01.2011 - 03.2014
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Consistently met or exceeded sales targets by effectively communicating key product features and benefits to customers.
- Participated in trade shows, conferences, and other events to promote the brand to a wider audience.
- Increased sales through effective cross-selling and upselling techniques during presentations.
- Boosted product awareness by conducting engaging and informative in-store demonstrations.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Maintained detailed records of customer interactions, following up as needed to ensure satisfaction or address concerns proactively.
Education
Diploma - Tourism And Travel Management
Humber College Institute of Technology And Advance
Toronto, Canada05.2016
Skills
- Leadership
- Critical Thinking
- Decision-Making
- Interpersonal Communication
- Written and Oral Communication
- Time Management
- Conflict Resolution
- Multitasking
- Computer Literate
- Social Media
Certification
CANADIAN SPECIALIST ACCREDITATION
CUSTOMER SERVICE SKILLS CERTIFICATE
TICO CERTIFICATE - TRAVEL INDUSTRY COUNCIL OF ONTARIO
Timeline
Social Media Coordinator
Sunwing Travel Group
08.2016 - 02.2024
Sales and Promotions
ISX Canada Tours
01.2016 - 03.2026
Product Ambassador
Inventaworld Events Marketing Company
01.2011 - 03.2014
Diploma - Tourism And Travel Management
Humber College Institute of Technology And Advance
Similar Profiles
Zoran CavicZoran Cavic
Sales Representative/Customer Service at Sunwing Travel GroupSales Representative/Customer Service at Sunwing Travel Group
Sabrina ColellaSabrina Colella
Group Sales Coordinator at Sunwing Travel Group IncGroup Sales Coordinator at Sunwing Travel Group Inc
CHARLES MURIUKI NTURIBICHARLES MURIUKI NTURIBI
Travel Technology Manager at Hemingways Travel Limited (Formerly Express Travel Group)Travel Technology Manager at Hemingways Travel Limited (Formerly Express Travel Group)