Rodrigo Lopez Avila

• Attention to preferential customers and action in the event of any incident.
• Administration of the budgets of the area, control of expenses and the use of resources.

• Control that the company complies with all the regulations and standards applicable to the sector.

• Participation in fairs, events and exhibitions, representing the company and establishing commercial contacts.

• Regular communication with customers and resolution of incidents.

• Management and leadership of the organization's human resources.

• Advice and guidance to customers about products and services offered.
• Customer assistance in the management of claims and processing of these.

• Absolution of the client's doubts and queries, providing solutions adjusted to the case.

• Fulfillment of established objectives and goals in terms of customer service.

• Management of customer inquiries, complaints and complaints in an efficient and courteous manner.

• Assistance and guidance to customers during their purchases

In the recalization of orders.

• Follow-up of cases and communication with customers until their complete resolution.

• Training and constant updating on new products and services.

• Evaluation and continuous improvement of customer service and customer service processes.

• Registration of customer information in the company's system.

• Management of invoices, payments and tracking of accounts receivable and payable.
• Efficient management of the executive's agenda, coordinating meetings and appointments.

• Organization and planning of business trips and corporate events.

• Preparation and monitoring of budgets and control of personal expenses.

• Maintenance and updating of databases and confidential files.

• Management of the transport service, and reservation of hotels, restaurants and flights.

• Taking notes, writing letters and emails, and preparing requested reports.

• Registration of data in the system, maintenance of it, and archiving and documentary organization.

• Resolution of customer inquiries and problems.
• Promotion and sale of additional products and services.

• Participation in the improvement of customer service processes and policies.

• Maintenance and updating of customer databases.

• Coordination with other departments to resolve incidents.

• Communication with customers by phone, by email

• Fulfillment of quality and productivity objectives.