Sai Aguilar Granados
Multidisciplinario Profesional/Utility Player
Mexico, México
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in first call resolution and problem-solving. Adept at managing high call volumes while enhancing customer satisfaction. Strong multitasking abilities and project management skills, ensuring efficient operations and effective communication across teams. Committed to delivering quality service and fostering positive client relationships.
Knowledgeable and dedicated customer service professional with extensive experience in KETA industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Care Representative
TTEC
08.2025 - 04.2026
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Auxiliar De Almacen
Z Productos
01.2025 - 09.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Assistant Construction Supervisor
KETA
03.2020 - 08.2024
- Collaborated closely with architects and engineers to ensure accuracy in project execution according to design specifications.
- Evaluated ongoing processes regularly to identify areas needing improvement or adjustment, maintaining optimal workflow throughout projects.
- Managed daily crew assignments, ensuring proper allocation of resources for maximum productivity.
- Ensured safety standards compliance by conducting regular site inspections and addressing potential hazards.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Assisted foreign language-speaking clients with inquiries.
Education
No Degree - Architecture
Arkansas Tech University
Russellville, AR USA 05.2001 -
High School Diploma -
Russellville High School
Russellvile, AR USA 05.2001 -
Skills
Customer service
Data entry
First call resolution
Problem resolution
Inbound customer service
Documentation and reporting
Project management
Multitasking and organization
English fluency
Multitasking Abilities
Quality control
Timeline
Customer Care Representative
TTEC
08.2025 - 04.2026
Auxiliar De Almacen
Z Productos
01.2025 - 09.2025
Assistant Construction Supervisor
KETA
03.2020 - 08.2024
No Degree - Architecture
Arkansas Tech University
05.2001 -
High School Diploma -
Russellville High School
05.2001 -