Summary
Overview
Work History
Education
Skills
Software
Timeline
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SAID PÉREZ MORA

Detail-Oriented Analyst | QA & Customer Experience
Azcapotzalco

Summary

Analytical and detail-oriented professional with 5+ years in customer service and QA. Skilled in identifying inconsistencies, managing multiple systems, and resolving complex cases under pressure. Bilingual, fast learner, and highly adaptable to dynamic environments.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Quality Assurance Tester

LionBridge México
06.2023 - 04.2025
  • Conducted thorough testing to identify defects in software products, applying up to 60-step verification and validation processes
  • Maintained detailed documentation throughout the testing process.
  • Validated bug fixes, confirming that software met or exceeded quality expectations before release.

Customer Service Advocate

Telat Group
06.2021 - 01.2023
  • Chatted with U.S. costumers during their presale and post-sale journey.
  • Managed up to 5 cases at a time while while navigating internal systems and documenting activity in real time.
  • Rewarded as a top performer.

Customer Service Advocate

Qualfon
11.2020 - 12.2020
  • Handled and resolved customer inquiries, complaints, and requests via phone, chat, and email channels, maintaining customer satisfaction up 90%.
  • Collaborated with internal teams (logistics, finance, security) to coordinate swift and efficient solutions to identified issues.

Customer Service Advocate

ATEL Solutions
02.2020 - 09.2020
  • Assisted Mx costumers with queries related to their phone lines.
  • Handled up to 100 calls per day.
  • Supervised around 12 trainees individually.

Education

Bachelor's Degree - Philosophy

Universidad Nacional Autónoma De México
CDMX
05.2020 - 12.2020

High School Diploma -

Colegio De Ciencias Y Humanidades
Azcapotzalco, CDMX
08.2014 - 06.2017

Skills

Clear Written & Verbal Communication

Adaptability & Pressure Management

Critical Thinking & Risk Evaluation

Customer Service Excellence

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Software

Jira

Salesforce

Timeline

Quality Assurance Tester

LionBridge México
06.2023 - 04.2025

Customer Service Advocate

Telat Group
06.2021 - 01.2023

Customer Service Advocate

Qualfon
11.2020 - 12.2020

Bachelor's Degree - Philosophy

Universidad Nacional Autónoma De México
05.2020 - 12.2020

Customer Service Advocate

ATEL Solutions
02.2020 - 09.2020

High School Diploma -

Colegio De Ciencias Y Humanidades
08.2014 - 06.2017

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SAID PÉREZ MORADetail-Oriented Analyst | QA & Customer Experience