Saigo Banda Codina
Florencio Antillon 93# Juan Escutia, Iztapalapa
Summary
Detail-oriented professional with extensive experience managing cases related to missing deposits, account takeovers, and fraudulent ownership claims. Delivered timely resolutions and guided merchants through required documentation, enhancing customer satisfaction. Collaborated with cross-functional teams to address complex issues and support overall project success.
Overview
12
12
years of professional experience
Work History
Ringfence Project
DoorDash
Mexico City
03.2026 - Current
- Managed cases of missing deposits, account takeovers (ATO), and fraudulent ownership claims, ensuring effective resolution.
- Conducted secure merchant verification using internal tools, safeguarding accounts and facilitating accurate payout processing.
- Resolved payout issues promptly, guiding merchants through necessary steps and documentation to achieve successful outcomes.
- Communicated effectively with merchants in a bilingual environment (English/Spanish).
- Investigated account discrepancies, analyzed data, and identified root causes to deliver appropriate solutions.
- Escalated complex fraud and payout issues to specialized internal teams (e.g., Fraud, Payments, Risk).
- Delivered clear, step-by-step guidance to resolve customer concerns and improve experience.
- Collaborated with cross-functional teams and took on additional responsibilities to support team performance.
Merchant Experience Partner
DoorDash
Ciudad de México , Mexico
12.2024 - 03.2026
- Engaged with merchants to optimise their experience on DoorDash platform.
- Developed relationships with vendors to guarantee timely delivery of high-quality goods.
- Fostered a positive working environment, motivating staff to achieve sales targets.
- Trained new staff on product knowledge, customer service techniques, and sales strategies.
Service Desk Level 1
COMPUCOM
Mexico City
07.2021 - 08.2024
- Provided technical support over the phone to GameStop users and Manitoba Hydro customers, diagnosing issues and performing command tests to identify root causes.
- Addressed client queries and offered effective solutions to technical problems, ensuring timely resolution and customer satisfaction.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Production Tech
McDermott
Altamira, Tamaulipas
06.2019 - 03.2021
- Engineering review for the electrical area, as well as plan activities for the realization and issuance of the package of construction work, resolve doubts for construction supervisors
- Monitor daily and weekly progress; prepare progress reports to the manager about yard productivity
- Activity management of work (work in hand)
- Preparation of requisitions for material, equipment and tools for Construction considering the delivery time to the site
- Communication with suppliers for the purchase of new materials
- Inspection of equipment and instruments, verifying conditions of Equipment and specifications required by engineering (JEIT Inspection)
- Monitoring materials in the warehouse to meet standards Project minimums and field activities
- Responsible for the production engineering area, taking control of all activities for the electrical area
- Support in the Fieldwood project in the preparation of work packages for the structural area (Jacket)
- Preparation of production reports and analysis of indicators
- Monitoring the production progress from start to finish
Intern
PROSEN
Tampico, Tamaulipas
11.2018 - 05.2019
- Assistant in the development of the project: "Conditioning of the living room security control"
- Responsible for the installation of security equipment such as surveillance cameras and DVR configuration
KRONOS ASSISTANT
McDermott
Altamira, Tamaulipas
06.2017 - 08.2017
- Coordinated document filing and retrieval processes
- Timekeeping supervision
- Preparation of reports
- Write, review and file documents
- Managed personal resources effectively
- Control and registration of documents and worker reports
- Management and absolute discretion of confidential information
- Attention and coordination of strategies
Engineering Technician
McDermott
Altamira, Tamaulipas
06.2014 - 08.2014
- Provide remote control installation technical support for wiring electrical and instrumentation and operations to consistently meet with the demands of the clients in the KAPEX project
Education
Japanese B1 Certificate - Languages
Kyoto JaLS
Kyoto, Japan2024
Bachelor of science - Electronic Engineering
Instituto Tecnológico de Ciudad Madero
Madero City, TAM01-2019
Skills
- Project management
- Data analysis
- Excel
- Production control
- Customer service experience
- Customer orientation
- Knowledge transfer
- English proficiency
- Japanese proficiency
- Punctuality and responsibility
Personal Information
- Date of birth: 08/16/95
- Nationality: Mexican
- Marital status: Single
References
- Julio Cesar Morales, PROSEN, Project Manager, 8332065501
- Miguel Sánchez, McDermott, Electrical Designer, 5613868542
Additional information
Microsoft Office, NavisWork Freedom 2018, XLink ISI, SimuLink, Matlab, iDocs, Oracle, Microsoft 365, Citrix, Service Now, VM Ware, Back Office, Big Fix Reports
Languages
3,B1,5,C1
Languages
English
Japanese
Timeline
Ringfence Project
DoorDash
03.2026 - Current
Merchant Experience Partner
DoorDash
12.2024 - 03.2026
Service Desk Level 1
COMPUCOM
07.2021 - 08.2024
Production Tech
McDermott
06.2019 - 03.2021
Intern
PROSEN
11.2018 - 05.2019
KRONOS ASSISTANT
McDermott
06.2017 - 08.2017
Engineering Technician
McDermott
06.2014 - 08.2014
Japanese B1 Certificate - Languages
Kyoto JaLS
Bachelor of science - Electronic Engineering
Instituto Tecnológico de Ciudad Madero