Sai Tarun Kumar Barnikana
Business Analyst
Summary
Driven Business Analyst with a proven track record at TCS, specializing in enhancing user experiences and system performance. Expert in IT troubleshooting and SQL, I've significantly improved project delivery times and system uptime. Collaborative approach and analytical skills have streamlined processes, achieving a 99.9% uptime for critical applications.
Overview
5
5
years of professional experience
Work History
IT Analyst
TCS
03.2023 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Acted as a liaison between business units and delivery team to ensure clear communication in regards to code changes and enhancements.
- Utilized SQL queries and data analysis techniques to troubleshoot issues and provide actionable insights for business decision-making.
- Working on priority issues, resolving them, identifying the root cause and eliminate them to make sure the issue.
- Working closely with dev team during the time of deployments to gear up the process.
- Testing of code functionality using testing environment and performance tuning.
Systems Engineer
Tata Consultancy Services
08.2019 - 03.2023
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Utilized SQL queries and data analysis techniques to troubleshoot issues and provide actionable insights for business decision-making.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Identified multiple processes which can be automated, worked with automation team to deploy them into production which reduced manual work and effective way of identifying the issues.
- Created Various SOPs to resolve the issues on time in a effective way.
- Resolving tickets in a timely manner without missing SLA.
- Provided on call support during off hours.
- Oversaw system performance tuning and maintenance, ensuring 99.9% uptime for critical business applications across the company.
- Being pro-active in application data analysis, ticket inflow decreased.
Education
Bachelor of Technology - Computer Engineering
GMR Institute of Technology
Rajam 05.2001 -
Skills
SQL
Python
Excel
Data Structures
Performance Optimization
ITIL Knowledge
IT Trouble shooting
CA WA workstation
SOAP UI
Service Now
HPSM
Informatica
Timeline
IT Analyst
TCS
03.2023 - Current
Systems Engineer
Tata Consultancy Services
08.2019 - 03.2023
Bachelor of Technology - Computer Engineering
GMR Institute of Technology
05.2001 -
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