Salma Rodriguez
El Paso
Summary
Motivated and bilingual Marketing student with strong leadership and communication skills. Proven track record in team management, customer service, and problem-solving. Adept at applying marketing principles through coursework and hands-on experience in a fast-paced retail environment. Seeking to leverage academic background and managerial experience in a dynamic marketing position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
02.2022 - Current
- Led a team of 10+ employees, ensuring high-quality customer service and operational efficiency in a fast-paced environment
- Trained new staff on company procedures, safety protocols, and customer interaction strategies
- Managed scheduling, inventory control, and daily sales reporting, contributing to a 15% increase in customer satisfaction scores
- Developed promotional strategies to increase sales during off-peak hours, enhancing overall revenue
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Bachelor of Business Administration - Marketing, Management
University of Texas At El Paso
El Paso, TX12-2026
Skills
- Communication
- Leadership
- Customer service focus
- Accurate money handling
- Training and mentoring
- Shift leadership
- Multitasking Abilities
- Delegation skills
- Opening and closing procedures
Accomplishments
Employee of the month (March 2023)
Certification
- Shift Manager Certification
- Texas Food Handlers Certification
References
Eva Marta, Store Manager, 915-731-8215
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Shift Manager
McDonald's Restaurant
02.2022 - Current
- Shift Manager Certification
- Texas Food Handlers Certification
Bachelor of Business Administration - Marketing, Management
University of Texas At El Paso
Similar Profiles
Desiree HortonDesiree Horton
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Eloisa LarrazabalEloisa Larrazabal
Lead Line Cook at McDonald's RestaurantLead Line Cook at McDonald's Restaurant
Latoya ArmstrongLatoya Armstrong
Cashier Team Lead at McDonald's RestaurantCashier Team Lead at McDonald's Restaurant