Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salomon Trejo Portillo

Salomon Trejo Portillo

Summary

Developed strong communication and sales skills in high-paced customer service environment, looking to transition into new field. Demonstrated ability to meet and exceed targets while maintaining customer satisfaction. Eager to apply transferable skills in dynamic and challenging new role.

Sales professional with extensive experience in customer interaction and relationship building within call center environment. Known for consistently achieving sales goals and contributing to team success. Highly valued for adaptability and commitment to delivering excellent results through effective communication and negotiation skills.

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

3
3
years of professional experience

Work History

Los Muchachos Vegetable/Fruit Expert

Los Muchachos/ Don Ernesto
09.2024 - 02.2025
  • Provided personalized recommendations based on customer needs, fostering trust and building long-term relationships.
  • Demonstrated adaptability during peak periods by adjusting priorities accordingly in order to maintain high levels of service quality under pressure.
  • Assisted management in planning seasonal promotions and sales events to boost revenue.
  • Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
  • Ensured freshness of produce by regularly inspecting and rotating stock, resulting in reduced waste and improved sales.

Call Center Sales Representative

Teleperformance
06.2023 - 04.2024
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.

Call Center Sales Representative

Office Gurus
04.2022 - 06.2023
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.

Education

High School Diploma -

West Valley Occupational Center
Canoga Park. California

Skills

  • Call center customer service
  • Goal-oriented mindset
  • Stress tolerance
  • Building rapport
  • Performance tracking
  • Script reading
  • Warm calling
  • Outbound and inbound calls
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Problem-solving

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Timeline

Los Muchachos Vegetable/Fruit Expert

Los Muchachos/ Don Ernesto
09.2024 - 02.2025

Call Center Sales Representative

Teleperformance
06.2023 - 04.2024

Call Center Sales Representative

Office Gurus
04.2022 - 06.2023

High School Diploma -

West Valley Occupational Center

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Salomon Trejo Portillo