Salvador Alanis
Ciudad Juárez
Summary
Dynamic customer service professional with a proven track record at Marelli, adept at resolving conflicts and enhancing client loyalty. Skilled in EDI consolidation and negotiation, I excel in high-pressure environments, ensuring customer satisfaction and retention through effective communication and empathy. Committed to driving results and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Marelli
08.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Daily consolidation of EDI and 5 different customers´ portals to match data and align planning strategies.
- Efficient communication with customer
- Balancing and rotating stock of more than 250 finished goods.
Customer Service Representative
TECMA
01.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Keeping track of client´s incoming PO and following up until product was received by customer.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Translator and Interpreter
UACJ
05.2019 - 07.2023
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
English Teacher
Colegio Latino Americano Teresiano
08.2015 - 11.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Junior Financial Analyst
American Express
03.2010 - 07.2015
- Collaborated with cross-functional teams to gather essential data for accurate financial modeling.
- Conducted comprehensive risk assessments, recommending measures to mitigate potential losses.
- Performed ad-hoc analyses as needed, providing vital information for time-sensitive decisions by senior management.
- Ensured regulatory compliance by staying up-to-date on industry laws and regulations related to finance operations within the organization.
Education
Bachelor of Science - Finance
UACJ
Cd Juarez06-2022
Bachelor of Arts - Foreign Language Teaching
Universidad Del Valle De Mexico
Mexico City08-2014
Skills
- Customer service
- Knowledgeable of different automotive clients´ portal such as Stellantis, VW and GMC
- EDI Consolidation
- Demand variation spotter
- Probability waterfalls
- SAP
- Chargebacks turnaround
- Negotiation
Accomplishments
- Chargeback Resolution - Responsible for handling customer profile inquiries, accurately providing information to ensure chargeback disputes of service complaints were processed.
- Monetary Transactions - Handled customer´s increased demand when they exceeded 15% of contractual limitations with 95% accuracy.
Timeline
Customer Service Representative
Marelli
08.2023 - 05.2025
Customer Service Representative
TECMA
01.2023 - 08.2023
Translator and Interpreter
UACJ
05.2019 - 07.2023
English Teacher
Colegio Latino Americano Teresiano
08.2015 - 11.2022
Junior Financial Analyst
American Express
03.2010 - 07.2015
Bachelor of Science - Finance
UACJ
Bachelor of Arts - Foreign Language Teaching
Universidad Del Valle De Mexico
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