SALVADOR ALEJANDRO FLORES RODRÍGUEZ
Hermosillo
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
11
11
years of professional experience
Work History
Quality Analyst
ALLIANCE BPO
05.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Quality Analyst
TELEPERFORMANCE
01.2020 - 01.2021
- Led quality assurance teams in high-stakes projects, maintaining focus on deliverables under tight deadlines.
- Collaborated with product management to clarify requirements, ensuring test plans fully addressed user needs.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Flexible Supervisor
TELEPERFORMANCE
01.2019 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor
INTUGO, RESULTS
07.2014 - 01.2017
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor - Hispanics Literature
University of Sonora
Skills
- Audit processes
- Data analysis
- Quality processes
- Customer focus
- Lean six sigma
- Root-cause analysis
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Quality Analyst
ALLIANCE BPO
05.2022 - Current
Quality Analyst
TELEPERFORMANCE
01.2020 - 01.2021
Flexible Supervisor
TELEPERFORMANCE
01.2019 - 01.2020
Supervisor
INTUGO, RESULTS
07.2014 - 01.2017
Bachelor - Hispanics Literature
University of Sonora
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