Salvador Avila
Tijuana BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Credit Card Resolution Specialist
Cybercity Call Center
02.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Collection Specialist
Call Center Services International CCSI
09.2017 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
Mechanic Assistant Manager
Avila's Auto Repair
03.2009 - 06.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Truck Service/Mechanic Technician
TA Travel Centers Of America
04.2007 - 02.2009
- Maintained compliance with company policies and [State] vehicle requirements in safety and emissions or combustion control standards.
- Conducted preventive maintenance inspections and routine service.
- Evaluated vehicle systems and components to identify functionality issues and troubleshoot failures.
- Performed vehicle servicing and drive train repairs.
Underground Construction
Mountain Construction
01.2001 - 01.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Commercial Fisherman/Deck Hand
F/V Spirit Of The North
03.1990 - 09.2000
- Navigated fishing vessel using radar, sonar and global positioning instruments.
- Examined fish to check for defects or signs of ill health and released substandard catches back to water.
- Conducted emergency drills and maintained lifeboats, signal flares and other survival equipment to prepare for inherent dangers.
- Operated machinery to hoist captured fish onto boats.
- Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
- Leveraged nets of various sizes, fishing lines and traps to catch fish.
- Measured catches and released fish that failed to meet jurisdiction's or captain's size requirements.
- Sorted and cleaned fish and stored in refrigerated or ice-filled holds to prevent spoilage.
CDF Forestry Firefighter
California Department Of Forestry
01.1989 - 01.1990
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
GED -
Phoenix High School
Phoenix Arizona07.1999
Skills
- Specialist Referrals
- Billing Specialist
- Tax Credit Specialist
- Customer Relations Specialist
- Automobile Claims Specialist
- Data Entry Specialist
- Accounts Payable Specialist
- Credit Card Reconciliation
- Credit Card Payments
- Processing Credit Card Payments
- Credit Card Payment Processing
- Debit Card Dispute Claims Resolution
Bilingual
I lived in the USA for 47 years, worked in different jobs, simply because I wanted to learn, and also because of the need of a job since I was transitionally moving from one place to another, i was a mechanic/assistant manager of my family auto repair business, working mostly with spanish speaking customers, also during my transitional moves it was easier for me to get a job due to been bilingual
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Credit Card Resolution Specialist
Cybercity Call Center
02.2020 - Current
Collection Specialist
Call Center Services International CCSI
09.2017 - 03.2020
Mechanic Assistant Manager
Avila's Auto Repair
03.2009 - 06.2017
Truck Service/Mechanic Technician
TA Travel Centers Of America
04.2007 - 02.2009
Underground Construction
Mountain Construction
01.2001 - 01.2007
Commercial Fisherman/Deck Hand
F/V Spirit Of The North
03.1990 - 09.2000
CDF Forestry Firefighter
California Department Of Forestry
01.1989 - 01.1990
GED -
Phoenix High School
Similar Profiles
Thamarai Selvan GThamarai Selvan G
Security Manager at DLF Cybercity ChennaiSecurity Manager at DLF Cybercity Chennai
Tiarra DennisTiarra Dennis
Offsite Administrative Support Patient Service Representative at Mt. Sinai Hospital Network Patient Support Center Call CenterOffsite Administrative Support Patient Service Representative at Mt. Sinai Hospital Network Patient Support Center Call Center
Achilah HayesAchilah Hayes
Customer Service Representative at Maximus Call CenterCustomer Service Representative at Maximus Call Center