Salvador Bravo Hernandez
Mexico City,CMX
Summary
Proven Quality Assurance Analyst at FedEx, adept in hazardous material handling and customer service excellence. Enhanced team communication, reducing issue resolution time by 30%. Demonstrated reliability, workplace cleanliness, and a strong work ethic across roles. Skilled in both deductive reasoning and empathetic customer interactions, consistently achieving positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
FedEx
10.2018 - Current
- Performed visual inspections and non-destructive tests where appropriate. Repaired and/or replaced damaged, destroyed, or missing items and packaging.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues. Communicated with customers and/or partners via text, call, or email to verify shipping information, hazardous material specifics, and delivery instructions, among other inquiries.
- Assisted English speaking team members to communicate with Spanish speaking team members/customers, and vice versa.
- Creating, correcting, placing and replacing labels on appropriate packages and documents to be delivered. Generating special labels for hazardous material(Hazmat), and separating said material into a designated loading area, to be loaded and segregated from regular packages.
- Loading packages and documents into the appropriate trailer/van routes, identifying and redirecting packages meant for different routes encountered.
Cashier
Bubble Works Auto Spa
09.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Contacted customers and partners via phone, text, and email to confirm appointments, resolve customer complaints or concerns, administrate accounts, request supplies based on inventory needs, and notify of any service completion.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Stocked, organized, and accounted for inventory of supplies.
Cashier
Broadway Car Wash
07.2012 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Production Worker
Pizza Hut
06.2011 - 10.2014
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Education
High School Diploma -
Union City High School
Union City, New Jersey, 07087, USASkills
- Quality assurance
- Customer assistance
- Workplace cleanliness
- Product packaging
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Hazardous material handling
- Deductive reasoning
- Reliability and punctuality
- Written and verbal communication
- Decision making aptitude
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - U.S. Green Building Council.
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Cashier
Bubble Works Auto Spa
09.2019 - 08.2022
Quality Assurance Analyst
FedEx
10.2018 - Current
Cashier
Broadway Car Wash
07.2012 - 09.2018
Production Worker
Pizza Hut
06.2011 - 10.2014
High School Diploma -
Union City High School
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