Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salvador Hurtado Yanez

Tlajomulco

Summary

Knowledgeable with solid background in sales and proven ability to drive revenue growth. Successfully built client relationships and consistently met sales targets. Demonstrated effective communication and negotiation skills.

Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

36
36
years of professional experience

Work History

Collection Customer Service Representative

ATT
11.2024 - 02.2025
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
  • Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.

Customer Service Representative

Alorica
11.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.

Customer Care Representative

Home Depot.com
03.2022 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Pet Products Manager, Self Employed

Happy Paws Pet Shop
08.2021 - 03.2022
  • Managed inventory effectively, ensuring optimal stock levels of popular pet products at all times.
  • Implemented efficient merchandising strategies, resulting in increased store traffic and sales revenue.
  • Organized and conducted successful in-store events to promote new pet products and drive customer engagement.
  • Increased customer satisfaction by addressing and resolving pet product-related concerns promptly.
  • Analyzed sales data to identify trends and make informed decisions on product pricing and promotions.
  • Monitored competitors'' activities closely, adapting strategies as necessary to maintain a competitive edge in the marketplace.
  • Established relationships with suppliers, negotiating favorable terms for cost-effective procurement of quality pet products.
  • Conducted periodic assessments of product offerings against evolving consumer preferences; discontinued underperforming items and introduced new products as appropriate.
  • Enhanced employee productivity through effective scheduling and task delegation based on individual strengths.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a clean, safe, and welcoming store environment for both customers and their pets, adhering to relevant regulations and standards.

Dining Room Server

Princess Cruises Lines
11.1991 - 04.2020
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Took orders and delivered food items to residents in main dining room.
  • Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
  • Replenished table, wait staff and kitchen supplies.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked on needs of each table and retrieved additional items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted management in maintaining a well-stocked inventory of supplies to ensure seamless daily operations and minimize disruptions due to shortages or discrepancies.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
  • Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Greeted new customers, discussed specials, and took drink orders.
  • Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.ices
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
  • Maximized revenue opportunities through attentive beverage service, suggesting pairings that complemented meal choices and refilling drinks promptly.

Agente De Ventas Y Servicios

Aerocare Flight Support, Aerocalifornia
11.1989 - 11.1991
  • Promoted a positive work environment through effective teamwork and open communication among colleagues.
  • Implemented new procedures to minimize flight delays due to weather disruptions or technical issues.
  • Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
  • Coordinated catering services for various airlines, ensuring high-quality food offerings that met diverse dietary requirements.
  • Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
  • Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
  • Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
  • Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
  • Ensured timely aircraft maintenance by closely collaborating with engineering teams and monitoring progress.
  • Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
  • Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
  • Enhanced customer satisfaction by efficiently handling check-in and boarding processes.

Bellboy

Hotel Country Plaza
08.1989 - 11.1989
  • Supported conference events at the hotel by setting up meeting rooms, assisting with audiovisual equipment setup, and ensuring smooth transitions between sessions.
  • Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
  • Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
  • Increased hotel revenue by promoting available services, such as room upgrades, spa treatments, and special packages to guests.
  • Demonstrated mastery of various bell services tasks such as operating luggage carts safely, managing storage areas effectively, and tagging items accurately for retrieval later on.
  • Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
  • Contributed to team development by training new bell staff and sharing best practices for effective guest service.
  • Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.

Education

High School Diploma -

Instituto De Aviacion/Bachillerato
Guadalajara, Jalisco, Mexico
06-1989

Skills

  • Customer relationship building
  • Debt collection
  • Cross-selling expertise
  • Patience and persistence
  • Delinquent account management
  • Customer consultation
  • Self motivation
  • Customer service
  • Customer care
  • Active listening
  • Sales management
  • Sales strategy development
  • Up-selling
  • Social selling
  • Cross-selling products and services
  • Brand storytelling
  • CRM software proficiency

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)

Timeline

Collection Customer Service Representative

ATT
11.2024 - 02.2025

Customer Service Representative

Alorica
11.2023 - 11.2024

Customer Care Representative

Home Depot.com
03.2022 - 06.2022

Pet Products Manager, Self Employed

Happy Paws Pet Shop
08.2021 - 03.2022

Dining Room Server

Princess Cruises Lines
11.1991 - 04.2020

Agente De Ventas Y Servicios

Aerocare Flight Support, Aerocalifornia
11.1989 - 11.1991

Bellboy

Hotel Country Plaza
08.1989 - 11.1989

High School Diploma -

Instituto De Aviacion/Bachillerato

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Salvador Hurtado Yanez