Sal Zamora

Work History

Server

El Pulpo Seafood Restaurant

01.2016 - 03.2020

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Mexican Fast Food Restaurant (Owner)

Owner Operator Independent

Guadalajara, México

02.2021 - Current

Implemented effective inventory management systems to minimize waste and control food costs.
Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Identified team weak points and implemented corrective actions to resolve concerns.

Server/Bartender

Acapulco Mexican Restaurant & Cantina

04.1986 - 05.1991

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Maximized table turnover rate by managing reservations and seating arrangements.
Built rapport with guests to enhance their dining experience and encourage return visits.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Improved dining experience by providing prompt, attentive service to guests.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Managed inventory of dining supplies to prevent shortages during service.
Streamlined order-taking process to minimize wait times for diners.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased sales significantly by upselling higher-end products to customers.

Server

Fanaras Italian Restaurant (Lunch Hours)

01.1989 - 02.1991

Overview

Work History

Server

Mexican Fast Food Restaurant (Owner)

Server/Bartender

Server

Education

Degree -

Skills

Timeline

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