Salvador Set Fajardo Rojas
Zapopan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
ResortCom International
04.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Call Center Representative
Empereon
06.2022 - 04.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
Cashier
Desert Hills Ranch
06.2020 - 10.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Implemented scripts to enhance user experience.
Education
High School Diploma -
Preparatoria 10
Zapopan, Jalisco, Mexico 05.2001 -
Skills
Customer Service
Data Entry
Quality Assurance
Strong Problem Solver
Multitasking
Adaptability and Flexibility
Languages
English
Advanced (C1)
Certification
Certified Gaffer Intermedium by Tequila films
Timeline
Call Center Representative
ResortCom International
04.2023 - Current
Call Center Representative
Empereon
06.2022 - 04.2023
Cashier
Desert Hills Ranch
06.2020 - 10.2021
Certified Gaffer Intermedium by Tequila films
04-2020
High School Diploma -
Preparatoria 10
05.2001 -
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