Samahdi Aguirre
Guadalajara, Jalisco.
Summary
Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Owns powerful commitment to building relationships with clients and consistently meeting sales targets. Passion for working in team environments.
Overview
6
6
years of professional experience
Work History
Intake Agent
Intugo
06.2024 - Current
- Built and maintained courteous and effective working relationships.
- Achieved service time and quality targets.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Troubleshot problems and diagnosed system faults.
General Manager
Gobierno de Tlajomulco
06.2023 - 05.2024
- Prepared timely and accurate financial reporting and analysis.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Developed team communications and information for meetings.
- Built and maintained courteous and effective working relationships.
- Collaborated with staff to formulate budgets and improve department revenue.
Advisor in Academic Secretary
Universidad de Guadalajara
01.2023 - 02.2024
- Monitored student progress and intervened with support strategies for those at risk of academic failure, significantly reducing dropout rates.
- Implemented robust data analysis techniques to monitor portfolio performance and adjust strategies accordingly.
- Reviewed and updated educational materials and resources to ensure relevance and alignment with curriculum standards.
- Implemented mentoring programmes pairing students with professionals to enhance real-world knowledge and skills.
Operations Supervisor
Teleperformance MX
05.2019 - 05.2023
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Organized staff meetings to discuss targets, celebrate achievements, and address concerns.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Increase a 20% of the first call resolution rate in operations.
Education
Certificate of Higher Education - High School
Preparatoria Regional de Santa Anita
2018
Associates Degree - Government Administration And Public Policies
Universidad De Guadalajara
Zapopan, Jalisco, Mexico12-2024
Skills
- Rent collection systems
- Sustainability standards
- Planning regulations
- Real estate software proficiency
- Coaching and mentoring
- Learning management systems
- Confident communicator
- Project management
- Needs analysis
Languages
English
Advanced
C1
German
Elementary
A2
Contact
44650, Guadalajara, Jalisco. , Mexico
Education
other,Santa Anita, Tlaquepaque, Jalisco.
Hobbies and Interests
- Reading
- Hiking
- Cooking
- Writing
Timeline
Intake Agent
Intugo
06.2024 - Current
General Manager
Gobierno de Tlajomulco
06.2023 - 05.2024
Advisor in Academic Secretary
Universidad de Guadalajara
01.2023 - 02.2024
Operations Supervisor
Teleperformance MX
05.2019 - 05.2023
Certificate of Higher Education - High School
Preparatoria Regional de Santa Anita
Associates Degree - Government Administration And Public Policies
Universidad De Guadalajara
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