Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samanta Gomez Lopez

Samanta Gomez Lopez

Customer Service Representative
Mexico City

Summary

Knowledgeable and dedicated customer service professional with service-oriented skills, specialized in understanding customer desires, and providing customized solutions to build loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills by bringing a positive attitude and commitment to the company.

Overview

7
7
years of professional experience
3
3
Languages

Work History

IT Analyst

Hexaware
10.2021 - Current
  • Improved users experience by monitoring their feedback and making necessary adjustments to the performed troubleshoot.
  • Developed rapport with users through active listening skills, leading to positive feedback from the users.
  • Promoted team work by facilitating knowledge sharing and providing assistance to my coworkers when they had any questions.
  • Promoted skill development opportunities for the new hires by mentoring and assisting them with their training and providing them feedback.
  • Decreased the ticket's resolution time by identifying potential and common issues.
  • Troubleshot critical incidents involving network and application outages or security breaches by implementing remediation plans.
  • Provided expert support for different types of applications by keeping in mind the service level agreements.


Customer Service Representative

Comcast, Xfinity
02.2021 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively by maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Dental Assistant

Cirde
05.2019 - 10.2020
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Contributed to a comfortable patient experience, offering reassurance and support throughout treatments.
  • Cleaned, sanitized and sterilized dental tools and equipment.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Provided chairside assistance during examinations, improving patient satisfaction.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.


Sales Associate

Mereti
07.2017 - 08.2018
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services according to their needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

No Degree - Dentistry

UNITEC
Mexico City, Mexico

High School Diploma -

Universidad La Salle
Mexico City, Mexico
07.2018

Skills

Active Listening

Critical Thinking

Customer Service Skills

Teamwork and Collaboration

Adaptability

Timeline

IT Analyst

Hexaware
10.2021 - Current

Customer Service Representative

Comcast, Xfinity
02.2021 - 09.2021

Dental Assistant

Cirde
05.2019 - 10.2020

Sales Associate

Mereti
07.2017 - 08.2018

No Degree - Dentistry

UNITEC

High School Diploma -

Universidad La Salle

Similar Profiles

CREATE PROFILE
Samanta Gomez Lopez Customer Service Representative