Samantha González Iglesias
Quintana Roo
Summary
Detail-oriented individual with experience in the hospitality industry, excelling in customer service, organization, and problem-solving. Known for maintaining cleanliness and managing cash transactions accurately, ready to contribute to team success and operational improvements.
Overview
4
4
years of professional experience
Work History
Waitress/ Casher
Moshe Cube
Playa del Carmen
02.2024 - Current
- Provided excellent customer service and addressed guest inquiries promptly.
- Took accurate orders and communicated them effectively to kitchen staff.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Organized take-out orders efficiently according to customer requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
Waitress
Tung Sing
Cork
02.2022 - 01.2024
- Maintained cleanliness and organization of dining area throughout shifts.
- Upsold daily specials and beverages to enhance guest experience.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
Receptionist Administrator
Cancún Jungle tours
Cancún
12.2021 - 01.2022
- Greeted and assisted customers with inquiries about tour options and services.
- Managed phone calls and scheduled appointments for tour reservations.
- Organized and maintained front desk area for efficient operations.
- Processed customer payments and handled cash transactions accurately.
- Coordinated with tour guides to ensure smooth daily operations.
- Provided information on local attractions and activities to enhance guest experience.
- Responded to customer feedback and resolved issues promptly.
Education
Bachelor of Administration - Business Economics
Veracruzana University
Veracruz, México08-2017
High School Diploma -
COBAEV 17
Veracruz, México08-2012
Skills
- Customer service
- Accurate money handling
- Reliability and punctuality
- Verbal and written communication
- Service-oriented attitude
- Attention to detail
- Team collaboration
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Waitress/ Casher
Moshe Cube
02.2024 - Current
Waitress
Tung Sing
02.2022 - 01.2024
Receptionist Administrator
Cancún Jungle tours
12.2021 - 01.2022
Bachelor of Administration - Business Economics
Veracruzana University
High School Diploma -
COBAEV 17