Samantha Jaramillo Gomez
Brampton
Summary
Hardworking and dedicated professional with strong experience in both youth support and sales environments. Skilled in customer service, multitasking, and time management, with a commitment to delivering positive and memorable client experiences. Demonstrated success in supporting and mentoring youth in open custody settings, with the ability to create engaging, growth-focused programs.
Recognized for building trust and connections through effective communication, and conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Youth Worker Volunteer
Salvation Army Cuthbert House
Brampton
01.2025 - Current
- Communicate and enforce facility rules while maintaining discipline, and safety.
- Handled crisis situations with effective management.
- Coordinated with staff to offer complete support services to residents in need.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Supervised residents within facility and community as needed, ensuring compliance with legal and safety standards.
- Monitor the activities of the clients, and maintain availability for personal, practical, and moral support.
- Guided clients in addressing criminogenic concerns.
- Complete duties, reports, and logs as per the shift description.
Part-Time Employee
Champs Sports
Vaughan
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Champs Sports
Brampton
07.2022 - 09.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
Secretary
ADG VAC & DRILL
Brampton
05.2020 - 05.2022
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Sales Associate
Browns Shoes
Mississauga
04.2021 - 11.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
Elementary School Volunteer
St Alphonsa Catholic Elementary School
Brampton
06.2019 - 06.2019
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
- Participated in group activities with students to build teamwork and foster healthy relationships.
Education
Police Foundations
Canadian Business College
Mississauga, ONHigh School Diploma -
St Thomas aquinas
Brampton, ON06.2022
Skills
- Money handling
- Excellent customer service
- Organization and planning
- Conflict resolution skills
- Search and seizure procedures
- Relationship building and management
- Crisis management
- Observation techniques
Certification
Emergency First Aid with CPR/AED Level C
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Residential Youth Worker Volunteer
Salvation Army Cuthbert House
01.2025 - Current
Part-Time Employee
Champs Sports
09.2024 - Current
Assistant Manager
Champs Sports
07.2022 - 09.2024
Sales Associate
Browns Shoes
04.2021 - 11.2021
Secretary
ADG VAC & DRILL
05.2020 - 05.2022
Elementary School Volunteer
St Alphonsa Catholic Elementary School
06.2019 - 06.2019
Police Foundations
Canadian Business College
High School Diploma -
St Thomas aquinas