Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Samantha Jaramillo Gomez

Brampton

Summary

Hardworking and dedicated professional with strong experience in both youth support and sales environments. Skilled in customer service, multitasking, and time management, with a commitment to delivering positive and memorable client experiences. Demonstrated success in supporting and mentoring youth in open custody settings, with the ability to create engaging, growth-focused programs.

Recognized for building trust and connections through effective communication, and conflict resolution skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Residential Youth Worker Volunteer

Salvation Army Cuthbert House
01.2025 - Current
  • Communicate and enforce facility rules while maintaining discipline, and safety.
  • Handled crisis situations with effective management.
  • Coordinated with staff to offer complete support services to residents in need.
  • Improved resident satisfaction by addressing concerns promptly and efficiently.
  • Supervised residents within facility and community as needed, ensuring compliance with legal and safety standards.
  • Monitor the activities of the clients, and maintain availability for personal, practical, and moral support.
  • Guided clients in addressing criminogenic concerns.
  • Complete duties, reports, and logs as per the shift description.

Part-Time Employee

Champs Sports
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Assistant Manager

Champs Sports
07.2022 - 09.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.

Secretary

ADG VAC & DRILL
05.2020 - 05.2022
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.

Sales Associate

Browns Shoes
04.2021 - 11.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.

Elementary School Volunteer

St Alphonsa Catholic Elementary School
06.2019 - 06.2019
  • Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
  • Aided classroom management by providing one-on-one support for students requiring additional assistance.
  • Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
  • Participated in group activities with students to build teamwork and foster healthy relationships.

Education

Police Foundations

Canadian Business College
Mississauga, ON

High School Diploma -

St Thomas aquinas
Brampton, ON
06.2022

Skills

  • Money handling
  • Excellent customer service
  • Organization and planning
  • Conflict resolution skills
  • Search and seizure procedures
  • Relationship building and management
  • Crisis management
  • Observation techniques

Certification

Emergency First Aid with CPR/AED Level C

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Residential Youth Worker Volunteer

Salvation Army Cuthbert House
01.2025 - Current

Part-Time Employee

Champs Sports
09.2024 - Current

Assistant Manager

Champs Sports
07.2022 - 09.2024

Sales Associate

Browns Shoes
04.2021 - 11.2021

Secretary

ADG VAC & DRILL
05.2020 - 05.2022

Elementary School Volunteer

St Alphonsa Catholic Elementary School
06.2019 - 06.2019

Police Foundations

Canadian Business College

High School Diploma -

St Thomas aquinas

Similar Profiles

CREATE PROFILE
Samantha Jaramillo Gomez