Samantha Mora
Customer Service Representative
Valle de Chalco
Summary
I have a diverse professional background with extensive experience in customer service, administrative support, and team leadership. My competencies include strong customer service skills, technical proficiency, and a commitment to career development and mobility. I excel in communication, problem-solving, and maintaining a customer-centric approach.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Merchant Support Representative / SPOC
DoorDash
08.2024 - Current
- Provide phone and web assistance to DoorDash Merchants with orders, payments, and other Store/management related issues.
- Assist with tablet related issues as part of the Tablet Support team.
- Provided support as a Shadower during the training/nesting period for new hires.
Leasing Assistant Coordinator
ANEQUIM
07.2021 - 06.2024
- Virtual Assistant, assistance with billing, tenant inquiries and accounting matters.
- Run background checks on potential tenants, create leases and actively coordinate the move in process for Housing and non-housing tenants.
Customer service Representative
SYKES MEXICO
10.2019 - 06.2021
- Squaretrade - Customer service and appliance representative for warranty claims.
HR Recruiter
PRUDENTIAL FINANCIAL
04.2019 - 10.2019
- HR Recruiter and agency assistant.
- Follow up on potential customers and potential agents.
Credit and Collections Representative
AT&T
01.2019 - 04.2019
- Credit and collections representative.
Reservations Agent
PALACE RESORTS
06.2018 - 10.2018
- Reservations agent.
Customer Service/Vacational Guide
RSS/RCI (CCMEX)
09.2017 - 04.2018
- Customer service/Vacational Guide.
Bilingual Support Team Leader
HEWLETT PACKARD ENTERPRISE
05.2016 - 05.2017
- Bilingual support team leader.
- First contact for servers, database and applications support.
CHILDREN VILLAGES SOS
01.2015 - 05.2015
- Identify possible new donors for the association.
Education
No Degree - Communication Science
UNITEC
CDMX 05.2001 - 01.2016
Skills
Adaptability
Professionalism
Goal orientation
Customer service
Self motivation
Brand awareness
Timeline
Merchant Support Representative / SPOC
DoorDash
08.2024 - Current
Leasing Assistant Coordinator
ANEQUIM
07.2021 - 06.2024
Customer service Representative
SYKES MEXICO
10.2019 - 06.2021
HR Recruiter
PRUDENTIAL FINANCIAL
04.2019 - 10.2019
Credit and Collections Representative
AT&T
01.2019 - 04.2019
Reservations Agent
PALACE RESORTS
06.2018 - 10.2018
Customer Service/Vacational Guide
RSS/RCI (CCMEX)
09.2017 - 04.2018
Bilingual Support Team Leader
HEWLETT PACKARD ENTERPRISE
05.2016 - 05.2017
CHILDREN VILLAGES SOS
01.2015 - 05.2015
No Degree - Communication Science
UNITEC
05.2001 - 01.2016
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