Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
LinkedIn Profile
Timeline
Generic

Samir Casillas Correa

Industrial Engineer
Monterrey

Summary

I am an accomplished and dedicated Digital Transformation and Customer Relationship Management Analyst with extensive background in identifying operational improvements and resolving issues in manufacturing and finance processes. My goal is to significantly contribute to a worldwide organization by using my experience to help it improve its operations and successfully meet its goals.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Business Manager

Malenfant Technical Services LLC
04.2024 - Current
  • Communicated and developed processes within the company in different areas, such as Finance, Operations, and Sales.
  • Executed business plans to manage Key Performance Indicators for measuring and developing strategies for the company's growth.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Mentored staff members, helping them follow processes inside the company, and contribute more effectively to the team's goals.
  • Accurately processing employee wages, benefits, and deductions, ensuring compliance with tax and labor laws.

Digital Transformation Project Manager

Metalsa
01.2020 - 12.2023
  • Responsible for evolving Digital Product Management Transformation enabling functions to optimized processes by providing accurate data and insights by digitization.
  • Defined within the organization the development and implementation strategy for the Product Management process.
  • Ensured the development and implementation of procedures, methodologies, digital platforms and formats of Global Multidisciplinary Teams.
  • Trained Product Management and Multidisciplinary Teams on standard procedures and usage of digital platforms.
  • Monitored through audits, evaluations and surveys the performance of the process and the digital platform strategies.
  • Led and challenged Multidisciplinary Teams to deliver the project goals using lean methodologies, metrics and KPIs on Power Bi Dashboard.
  • Acted as a champion of the Process Digital Solution.

Customer Relationship Management

Metalsa
01.2017 - 12.2019
  • Managed implementation of Customer Relationship Management strategy aligning to the stakeholders needs ensuring the standardization and operational excellence within the product life cycle process.
  • Created and maintained Advance Product Quality Planning procedures by training multidisciplinary teams.
  • Administered day to day of digital platforms creating reports and dashboards as well as managing workflows and strategic activities integration.
  • Partnered and collaborated across multiple business functions to develop optimizations and best practices across regions (Mexico, United States and Argentina).
  • Engaged on continuous improvement efforts and coordinated the evaluation, scope and completion of new process development requests.
  • Built profitable relationships with external customers.

Education

Bachelor - Monterrey

Facultad de Ciencias Químicas
12.2016

Skills

  • Adaptability
  • Communication Skills
  • Time Management
  • Problem Solving
  • Leadership
  • Project Management
  • Analytical Thinking Skills

Websites

Certification

The Business Intelligence Analytic Course Feb 2022

Interests

Digital Transformation, Projects Management, Customer Relationship Management

LinkedIn Profile

https://www.linkedin.com/in/samir-casillas-139938249/

Timeline

Business Manager

Malenfant Technical Services LLC
04.2024 - Current

Digital Transformation Project Manager

Metalsa
01.2020 - 12.2023

Customer Relationship Management

Metalsa
01.2017 - 12.2019

Bachelor - Monterrey

Facultad de Ciencias Químicas

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Samir Casillas CorreaIndustrial Engineer