Samir Casillas Correa
Industrial Engineer
Monterrey
Summary
I am an accomplished and dedicated Digital Transformation and Customer Relationship Management Analyst with extensive background in identifying operational improvements and resolving issues in manufacturing and finance processes. My goal is to significantly contribute to a worldwide organization by using my experience to help it improve its operations and successfully meet its goals.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Manager
Malenfant Technical Services LLC
04.2024 - Current
- Communicated and developed processes within the company in different areas, such as Finance, Operations, and Sales.
- Executed business plans to manage Key Performance Indicators for measuring and developing strategies for the company's growth.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored staff members, helping them follow processes inside the company, and contribute more effectively to the team's goals.
- Accurately processing employee wages, benefits, and deductions, ensuring compliance with tax and labor laws.
Digital Transformation Project Manager
Metalsa
01.2020 - 12.2023
- Responsible for evolving Digital Product Management Transformation enabling functions to optimized processes by providing accurate data and insights by digitization.
- Defined within the organization the development and implementation strategy for the Product Management process.
- Ensured the development and implementation of procedures, methodologies, digital platforms and formats of Global Multidisciplinary Teams.
- Trained Product Management and Multidisciplinary Teams on standard procedures and usage of digital platforms.
- Monitored through audits, evaluations and surveys the performance of the process and the digital platform strategies.
- Led and challenged Multidisciplinary Teams to deliver the project goals using lean methodologies, metrics and KPIs on Power Bi Dashboard.
- Acted as a champion of the Process Digital Solution.
Customer Relationship Management
Metalsa
01.2017 - 12.2019
- Managed implementation of Customer Relationship Management strategy aligning to the stakeholders needs ensuring the standardization and operational excellence within the product life cycle process.
- Created and maintained Advance Product Quality Planning procedures by training multidisciplinary teams.
- Administered day to day of digital platforms creating reports and dashboards as well as managing workflows and strategic activities integration.
- Partnered and collaborated across multiple business functions to develop optimizations and best practices across regions (Mexico, United States and Argentina).
- Engaged on continuous improvement efforts and coordinated the evaluation, scope and completion of new process development requests.
- Built profitable relationships with external customers.
Education
Bachelor - Monterrey
Facultad de Ciencias Químicas
12.2016
Skills
- Adaptability
- Communication Skills
- Time Management
- Problem Solving
- Leadership
- Project Management
- Analytical Thinking Skills
Certification
The Business Intelligence Analytic Course Feb 2022
Interests
Digital Transformation, Projects Management, Customer Relationship Management
LinkedIn Profile
https://www.linkedin.com/in/samir-casillas-139938249/
Timeline
Business Manager
Malenfant Technical Services LLC
04.2024 - Current
Digital Transformation Project Manager
Metalsa
01.2020 - 12.2023
Customer Relationship Management
Metalsa
01.2017 - 12.2019
Bachelor - Monterrey
Facultad de Ciencias Químicas
Similar Profiles
Abbas KhanAbbas Khan
Administrator at Al Zouq Aali Technical Services Co. LLCAdministrator at Al Zouq Aali Technical Services Co. LLC
Roger Wayne DiazRoger Wayne Diaz
Operations Manager at California Pacific Technical Services, LLCOperations Manager at California Pacific Technical Services, LLC
IBTIHEL SAADIBTIHEL SAAD
Operations Manager at Master VR Technical Services LLCOperations Manager at Master VR Technical Services LLC
Gerardo CruzGerardo Cruz
Technical Application Specialist - TAS at Balluff MéxicoTechnical Application Specialist - TAS at Balluff México
Adrián ArrascoAdrián Arrasco
Sales Account Director at SalesforceSales Account Director at Salesforce