Samir Abdel Pérez Carrillo
Customer Service Agent/ Sales Agent
Guanajuato
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sales Representative
Reliant
Guadalajara
09.2021 - 07.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Reliant
Guadalajara
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
BYU PATHWAY
Utah 09.2021 - 09.2022
Skills
Account servicing
Client Service
Account development
Product promotions
Customer Relations
Retention strategies
Problem solving strength
Sales expertise
Records management
Timeline
Sales Representative
Reliant
09.2021 - 07.2022
High School Diploma -
BYU PATHWAY
09.2021 - 09.2022
Customer Service Representative
Reliant
06.2020 - 07.2021