Summary
Overview
Work History
Education
Skills
Software
Timeline
Samuel Miguel Gusieff

Samuel Miguel Gusieff

System Administrator And Second Level Support
Ciudad Lopez Mateos

Summary

Dynamic System Administrator with a proven track record at Marbis GMBH, excelling in system monitoring and technical support. Enhanced user satisfaction through effective communication and rapid issue resolution. Skilled in Windows administration and dedicated to maintaining high security standards while streamlining processes for improved efficiency.

Driven Systems Administrator with 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Meticulous System Administrator with experience in Linux and windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

10
10
years of professional experience
2
2
Language

Work History

System Administrator

Marbis GMBH
Mexico
01.2021 - Current
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Managed onboarding and offboarding of employees.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Managed a metric of 45 tickets per day both from customers and colleagues.
  • Increased system uptime by 25% in first year in the position

Customer Care Representative

Marbis GMBH
03.2020 - Current
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Navigated multiple computer systems and applications to find information.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Averaged 150 tickets/calls per week.
  • Consistently met and exceeded metrics.
  • Increased customer retention and satisfaction by 30% during my employment.

Content Manager

ESLA
04.2017 - 02.2019
  • Developed and managed content calendar to meet deadlines and engagement goals.
  • Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
  • Worked closely with design team to create visually appealing graphics that complemented written content.
  • Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
  • Monitored website analytics and metrics to track content performance and identify areas of improvement.
  • Improved social media presence by curating shareable content that generated increased followers and engagement.

Education

Bachelors Degree in Western Religion - Religion/literature/Philosophy

Instituto Mexicano De Teologia, Mexico, México, Mexico
05.2001 -

Skills

System monitoring

Software

Google suite

Adobe photoshop

Slack

Chat Tools

Adobe Creative Suite

Zendesk

Timeline

System Administrator - Marbis GMBH
01.2021 - Current
Customer Care Representative - Marbis GMBH
03.2020 - Current
Content Manager - ESLA
04.2017 - 02.2019
Instituto Mexicano De Teologia - Bachelors Degree in Western Religion, Religion/literature/Philosophy
05.2001 -

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Samuel Miguel GusieffSystem Administrator And Second Level Support