Samuel Smith
El Paso
Summary
With a proven track record at Waahe Capital, I excel in diagnosing and resolving complex IT issues, enhancing system performance, and providing exceptional technical support. My expertise spans hardware installation and network troubleshooting, complemented by strong problem-solving abilities. I'm known for staying ahead of tech trends, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
IT Technician
Waahe Capital
08.2022 - 10.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Specialist
AllWhite
09.2021 - 08.2022
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Self-motivated, with a strong sense of personal responsibility.
Information Technology Support Specialist
Quail Ridge Assisted Living Community
03.2017 - 09.2021
- Linked computers to network and peripheral equipment.
- Enhanced system performance by conducting regular software and hardware updates.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Replaced defective components and parts on malfunctioning computers and office machines.
Computer Technician
Smith's Computer Repair
02.2015 - 03.2017
- Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization''s operations or strategy.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
Education
Associate of Applied Science - Electronics Technology
UA Fort Smith
Fort Smith, ArkansasSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Data recovery
- Virtualization technologies
- Problem-solving
Linux
Linux Enthusiast that has used, tested and installed various linux systems including Debian, Slackware and Puppy Linux, and also has a good grasp of the command line and linux specific programs.
Timeline
IT Technician
Waahe Capital
08.2022 - 10.2024
IT Specialist
AllWhite
09.2021 - 08.2022
Information Technology Support Specialist
Quail Ridge Assisted Living Community
03.2017 - 09.2021
Computer Technician
Smith's Computer Repair
02.2015 - 03.2017
Associate of Applied Science - Electronics Technology
UA Fort Smith
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