ERP
Samuel Velazquez
Logistics Coordinator
San Luis Potosí City
Summary
Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Logistics Coordinator
Universal Logistics Holdings Inc.
04.2022 - Current
- Launched project management with Nissan Mexicana located at Aguascalientes.
- Leading operations between customer, automotive suppliers and different internal departments to ensure a successful operation.
- Billing and follow up of invoices.
- Trained new employees on internal and customer procedures.
- Managed cross-functional teams for efficient operative and administrative execution.
- Creation of new procedures and quick learning process.
- Tracked orders and notified customer of status or potential delays.
- Crisis management, leadership and decision making under pressure.
Route Supervisor
Universal Logistics Holdings Inc.
04.2022 - 11.2023
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
Logistics Manager
Terminal Del Centro De Mexico
09.2020 - 12.2021
- Played an instrumental role in the successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Management of KPIs (load times, absenteeism, efficiency, evaluation of the knowledge of the team).
- Gasoline and diesel inventories
- Crisis management due to temporary sick leave due to COVID. Deep knowledge of SCADA, TMS6 and YardMaster system operation.
- Responsible of control room and CCTV area.
- Responsible of documentary control room for Operations Documents.
- Supervision of internal security and governance measures for hydrocarbon operations.
- Creation and formalization of the department's process documents, such as manuals, procedures and formats.
Customer Service Representative
Terminal Del Centro De Mexico
02.2018 - 09.2020
- Controller in control room, supervision and notification of alarms to the appropriate department within the terminal.
- Preparation of documents such as BOL, stamp sheets, quality certificate and others, for dispatch of units with dangerous products (gasoline and diesel).
- Contact with international clients such as Exxon Mobil and TOTAL.
- Monitoring of the process of entry, loading and exit of trucks.
- Management of ERP systems such as SCADA and TMS6
- Primary technical knowledge of transfer of diesel and gasoline fuel products from tank cars on railways to tank trucks.
- Leadership of work teams, training of new members.
Customer Service Jr.
IPP Danone
09.2015 - 10.2017
- Planning with client all supply chain for production.
- Warehouse management activities for raw materials and finished products.
- Programmed of finished product shipments.
- Billing and follow up invoicing.
- Internal audits of the ISO 9001 Quality management system to departments of the organization.
Intern
Artisand Du Monde
04.2015 - 07.2015
- Professional internships, in charge of event planning around handcrafted products from Mexico.
- Import of Latin American products to France.
Education
Bachelor of Business Administration - Business Admnistration And Management
University of Technology of San Luis Potosi
San Luis Potosí City, San Luis Potosí, Mexico 05.2001 -
Bachelor of Business Administration - Business Administration
Institut Universitaire De Technologie De Troyes
Troyes, France 05.2001 -
Technician - Marketing
University Of Technology of San Luis Potosi
San Luis Potosí City, San Luis Potosí, Mexico 05.2001 -
Skills
Software
Microsoft Office
GPS tracking systems
Certification
ISO 9001:2008
Timeline
Logistics Coordinator
Universal Logistics Holdings Inc.
04.2022 - Current
Route Supervisor
Universal Logistics Holdings Inc.
04.2022 - 11.2023
Logistics Manager
Terminal Del Centro De Mexico
09.2020 - 12.2021
Customer Service Representative
Terminal Del Centro De Mexico
02.2018 - 09.2020
Customer Service Jr.
IPP Danone
09.2015 - 10.2017
Intern
Artisand Du Monde
04.2015 - 07.2015
Bachelor of Business Administration - Business Admnistration And Management
University of Technology of San Luis Potosi
05.2001 -
Bachelor of Business Administration - Business Administration
Institut Universitaire De Technologie De Troyes
05.2001 -
Technician - Marketing
University Of Technology of San Luis Potosi
05.2001 -
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