Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Fuentes Solano

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Insurance Customer Service Representative

AXA
06.2024 - 10.2024
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Sales Agent

Lion Buildings
01.2023 - 07.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Credentialing Specialist

MedTrainer
09.2023 - 04.2024
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Enrolled providers and Medicaid, Medicare, and private insurance plans.
  • Conducted primary source verifications such as background checks and board certifications.
  • Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
  • Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
  • Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
  • Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.

Recruitment Specialist

Cr England - Global Transportation
05.2021 - 08.2023
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
  • Hired employees and initiated new hire paperwork process.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Increased diversity within the organization by implementing inclusive recruiting strategies to attract a wide range of talent.

Customer Service Representative

Herbalife Ltd.
07.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Recruiter Specialist

Cr England - Global Transportation
10.2019 - 04.2020
  • Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
  • Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
  • Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
  • Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
  • Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
  • Collaborated with HR department to ensure smooth onboarding processes for new employees, facilitating seamless integration into company culture.

Education

High School Diploma -

CBTis 136
Jojutla, Morelos, Mexico
07-2018

Skills

  • Organization
  • Complaint handling
  • Client education
  • Trade policy
  • Customer service
  • Active listening
  • Attention to detail
  • Insurance coverage verification
  • Reporting skills
  • Data entry
  • Microsoft office
  • Teamwork and collaboration
  • Critical thinking
  • Payment and investigation escalations
  • Denied claims identification
  • Document control
  • Account management

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Insurance Customer Service Representative

AXA
06.2024 - 10.2024

Credentialing Specialist

MedTrainer
09.2023 - 04.2024

Sales Agent

Lion Buildings
01.2023 - 07.2024

Recruitment Specialist

Cr England - Global Transportation
05.2021 - 08.2023

Customer Service Representative

Herbalife Ltd.
07.2020 - 05.2021

Recruiter Specialist

Cr England - Global Transportation
10.2019 - 04.2020

High School Diploma -

CBTis 136

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Samuel Fuentes Solano