Microsoft Office Suite
Sandeep Rao Sreepad
Operations Manager
Guadalajara,JAL
Summary
Accomplished and goal driven executive with more than 5 years extensive experience as Operations Manager with cultural competence, management and tactical business leadership. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Operations Manager
UST Global
Guadalajara, JAL
01.2017 - Current
- IT Professional with over 11 years of success planning, monitoring, and driving on-time within budget, delivery of complex technology leading 3 different teams of total 60+ Engineers & Technicians.
- Expertise working with 3 different billing methods, Time & Material, Fixed Cost and Outcome-based billing.
- Design, control, and manage the technical process and operational integrity of technological services provided to the client organization.
- Provide guidance on issues bordering on technical and managerial operations.
- Skilled in building, training, & mentoring high performance teams consistently deliver software strategic software projects.
- Experienced in managing all aspects of software development lifecycle (SDLC), from initial capture of requirement through development, testing, delivery and enhancement.
- Planning resource management, ramp up, cross training, attrition risks and recruitments. Define KPI's and performance appraisal.
Senior Technical Lead
UST Global
Guadalajara, JAL
10.2015 - 12.2016
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Escape Analysis and propose new test cases.
- Improve quality of bug/sighting by ensuring required information provided to developers.
- Create work schedules and allocate weekly tasks and making sure task completion on time.
Technical Lead
UST Global
Bengaluru, KAR
10.2013 - 09.2015
- Resolve all issues efficiently and enhanced customer satisfaction ratings.
- Publish Daily, Weekly, Monthly and Release wise status reports.
- Create work schedules, allocate weekly/daily tasks and task completion within ETA.
Senior Validation Engineer
UST Global
Bengaluru, KAR
11.2011 - 09.2013
- Perform Firmware Integration and Testing - Understand project requirements, Test Design, Test Case Writing, Test execution, Defect Management, Debugging, Test Reporting, and Sys WHQL.
- Execute test plans, complete cycles on time and publish results.
Sr. Technical Support Executive
Sr. Technical Support Executive
Chennai, TN
07.2010 - 11.2011
- Providing Tier 2 (Level 2) Technical Support for a leading security company for their array of products designed to work on Windows as well as on Mac Platform.
- Troubleshooting issues with Internet Security, Antivirus, Parental Control on Mac and Windows.
- Handling live escalations and offering call backs to calls or cases escalated by the Tier 1 team ensuring issue resolution and customer satisfaction.
Senior Associate
Aditya Birla Minacs
Bengaluru, KAR
10.2006 - 07.2010
- Core member of Apple Certified Group to repair and upgrade Apple computers.
- Providing Tier 3 (TSPS – Technical Service Providers Support) Technical Support through Email & Chat for Apple Technical Service Providers.
- Exposure to providing component level technical assistance to Apple Authorized Service Providers.
Education
MBA - Information Systems Management
Sikkim Manipal University
Gangtok, Sikkim, India 11.2014 - 05.2016
Bachelor of Computer Applications -
Manonmaniam Sundaranar University
Tirunelveli, India 11.2009 - 11.2010
Skills
Cultural Competence
undefinedAccomplishments
- Provided Quality service & accomplished client expectations, resulted in increase of 10x the team size in Guadalajara site and received the client contract in 2 other sites globally.
- Planned and Provided uninterrupted 24/7 support during COVID-19 situation.
- Earned Ten Quarterly awards in 9+ years of Service at UST Global along with multiple client recognition as Zero escalation operations manager.
Software
JIRA
JAMA, HSD, HPQC, Sonar, LivePerson
WHQL, Apple AHT & ASD
Interests
Cricket, Badminton, Chess & Video Games
Certification
Scrum Master Basics
Timeline
Operations Manager
UST Global
01.2017 - Current
Senior Technical Lead
UST Global
10.2015 - 12.2016
MBA - Information Systems Management
Sikkim Manipal University
11.2014 - 05.2016
Technical Lead
UST Global
10.2013 - 09.2015
Senior Validation Engineer
UST Global
11.2011 - 09.2013
Sr. Technical Support Executive
Sr. Technical Support Executive
07.2010 - 11.2011
Bachelor of Computer Applications -
Manonmaniam Sundaranar University
11.2009 - 11.2010
Senior Associate
Aditya Birla Minacs
10.2006 - 07.2010
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