Sandeepta Paul
Delivery Partner- Nearshore Mexico | Life Science & Health Care
Zapopan
Summary
Professionally qualified executive with over 12+ years of experience in Technology Industry working across geographies. Including 5+ years of strategic leadership stint in Mexico managing delivery & near shoring services primarily across Life Sciences & Healthcare Business units.
Visionary, exemplary leader & highly accomplished Delivery Partner with excellent business acumen having sound understanding of business strategies. Have a proven history of managing large Delivery Center with an exposure of driving multi-cultural teams spread across India, Americas and LATAM. Key focus areas are Intensifying Partnership, Strategy to Execution and client relationship efforts of the region.
Experience in building strategic partnerships from ground up and nurtured focused group of customers and prospects. Managed Large Portfolios for delivery and growth enablement, Business Consulting, Transformation programs, Process Improvement, People development.
Outsourcing : Onshore, Offshore, Nearshore (Mexico & LATAM)
Industries : Life Sciences & Healthcare
Specialties : Strategic & Executive Leadership, Business Development, Delivery & Operations Management, Strategic Sourcing, Large Deals & Transformation, Client Relationship & Servicing, Coaching & Grooming future Leaders.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Delivery Partner for Health Care & Life Science Customers - Nearshore
Tata Consultancy Services
04.2023 - Current
- Experience working in multidiscipline customer relation comprising Life Sciences and Healthcare segment
- Nurtured customer relationship during the early stages of their journey at Mexico, built and maintained 4+ Strategic partnerships
- Manage operations & delivery for Americas region covering Mexico, US and LATAM with 190+ HC
- Ability to drive full services delivery includes Core-Engineering, IT, BPS, Production/ Application Support, Enterprise Infrastructure, Cloud, Business Intelligence, QE, DevOps
- Oversee comprehensive recruiting and staffing processes to deliver optimal service and addressing Location Concentration risk for Large Customers, Enabling customer Proximity for better collaboration and Optimized work force utilization - Onsite travel for critical phases rather than projects
- Identifying, Mentoring, and leading the people in line with their aspirations and company direction
Delivery Manager
Tata Consultancy Services
05.2022 - 09.2024
- An astute performer with proven expertise which aimed at ensuring smooth running of Operations, Process Transition, Execution and Project Management
- Well-versed in application of analytical knowledge for Project Management, Process Transitioning, Transformation and Business continuity plan
- Skilled in steering initiative-taking engagements for designing and implementing systems & procedures to ensure timely availability of business information necessary to facilitate critical decision-making process
- Designed and delivered reports and dashboards on various platforms to meet business needs
- Resilient under pressure and have delivered to challenging timescales
- Managed delivery of Multiple business critical application support with Diversified and inclusive teams and making sure that all key metrics met Client SLA and exceeded
- Implemented process driven transformation, automation to reduce efforts & eliminate repeatable activities and leveraged TCS Global network delivery model (GNDM)
- Managing, coordinating, planning, and executing the project
- Leading the multidisciplinary work with: Core-Engineering, IT, Legal, Operations, Infrastructure, Training amongst others
- Monthly/Weekly/Daily touchpoints, status meetings
- Identifying major milestones, setting priorities, defining scope, creating, and maintaining project plans for all streams
Project Manager
Tata Consultancy Services
12.2018 - 04.2022
- Ensure 24
- 7 Support for the Global Complaint Management & Product Sustenance for the Class-3 Medical Devices as per 21CFR 820 and Good Documentation practices
- Subject Matter Expert, System Analysis, Monitoring and SLA Management
- Maintenance of knowledge repository using Client provided and also in house tool to complete critical complaints in the Complaint Management process
- Problem Analysis & Resolution as per the timelines being set as per the regulations
- Exhibiting the experience of Client Management, Onsite-Offshore Team co-ordination, Complaint management & Documentation
- Ensuring and surveillance of required elements for the process of Complaint Entry, Processing, Investigation and Closure along with the updates in the Knowledge Transition and relevant documentations update using the Change Management Process
- Management of Global Team & customer expectation
- Automation of various reports and process related to governance and metrics of project
- Tracking and maintaining the critical areas on the complaint management
- Handling Incident and Problem Management
- Knowledge transition to new members and competency management
- Daily/ Weekly/ Monthly Governance metrics review
- Ownership of Knowledge/ Problem/ Complaint/ Resource/ Automation/ Attrition Management
Team Lead
Tata Consultancy Services
06.2016 - 11.2018
- Provide 24
- 7 Support for the Worldwide Complaint Management & Product Sustenance for all Class I, II & III Medical Devices as per 21CFR 820 and Good Documentation practices along with System Analysis, Monitoring and SLA Management
- Worked for a Large USA based Medical Device Client and experienced in working with distributed teams across global locations and providing the support for worldwide Customer quality
- Additionally, worked in the improvement of existing processes which led to faster evaluation of the risk nature in compliance and provided quick investigation which resulted in completion of the huge workflow
Product Quality Engineer
Tata Consultancy Services
01.2012 - 05.2016
- Around 4 years of experience in Product Lifecycle Management in medical device industry with emphasis on Post Marketing Surveillance of medical devices and Quality Management System
- Responsibilities: Complaint management and product sustenance of surgical equipment sterilizers and disinfectant of Advanced Sterilization Products (Johnson and Johnson)
- Worked with various teams like Event Capture team & also Post Marketing Surveillance team to enter product issues in database
- Categorizing the issues as per its risk nature in compliance with FDA regulations and ASP's work instruction
- Evaluating complaints and determine whether it represent an adverse event which need to be escalated to FDA as per 21 CFR 803 (Medical Device Reporting)
- Investigating the non-reportable complaints and prepare technical summary of investigation as per GDP and JnJ ASP's work instruction
- Working with Field Service Engineers across the globe to get the troubleshooting details that resolved the issue which needs to be documented in database
Education
Bachelor of Technology - BTech - Mechanical Engineering
Biju Patnaik University of Technology
01.2007 - 01.2011
Skills
Program Management
Awards
- Preparatory Training Program
- New Product Development
Summary
Professionally qualified executive with over 12+ years of experience in Technology Industry working across geographies. Including 5+ years of strategic leadership stint in Mexico managing delivery & nearshoring services primarily across Life Sciences & Healthcare Business units., Visionary, exemplary leader & highly accomplished Delivery Partner with excellent business acumen having sound understanding of business strategies. Have a proven history of managing large Delivery Center with an exposure of driving multi-cultural teams spread across India, Americas and LATAM. Key focus areas are Intensifying Partnership, Strategy to Execution and client relationship efforts of the region., Experience in building strategic partnerships from ground up and nurtured focused group of customers and prospects. Managed Large Portfolios for delivery and growth enablement, Business Consulting, Transformation programs, Process Improvement, People development., Onshore, Offshore, Nearshore (Mexico & LATAM), Life Sciences & Healthcare, Strategic & Executive Leadership, Business Development, Delivery & Operations Management, Strategic Sourcing, Large Deals & Transformation, Client Relationship & Servicing, Coaching & Grooming future Leaders
Accomplishments
Received Star of the Quarter achievement award at TATA Consultancy Services Ltd in [May, 2024].
Received Silver Mentorship Certification achievement award at TATA Consultancy Services Ltd in [June, 2024].
Resolved product issue through consumer testing.
Certification
Silver Mentor Certification
Timeline
Silver Mentor Certification
06-2024
Delivery Partner for Health Care & Life Science Customers - Nearshore
Tata Consultancy Services
04.2023 - Current
Delivery Manager
Tata Consultancy Services
05.2022 - 09.2024
Project Manager
Tata Consultancy Services
12.2018 - 04.2022
Team Lead
Tata Consultancy Services
06.2016 - 11.2018
Product Quality Engineer
Tata Consultancy Services
01.2012 - 05.2016
Bachelor of Technology - BTech - Mechanical Engineering
Biju Patnaik University of Technology
01.2007 - 01.2011
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