Open To Work
Sandra Georgina Zepeda Moreno
Puerto Vallarta
Work Preference
Summary
Passionate hotel industry professional with over 10 years of experience in customer service, reception supervision, and team management. Recognized for my ability to solve problems and coordinate operations in dynamic environments. Committed to continuous learning and improving customer service.
Utilizes effective communication and problem-solving skills to enhance guest experiences. Track record of maintaining high standards of customer service and operational efficiency.
Work History
Forming Carpenter
Cemrock Concrete & Construction
2019 - 2025
- Assisted in measuring and cutting materials for various carpentry projects.
- Learned to operate hand and power tools safely under supervision.
- Supported team in assembling wooden structures according to specifications.
- Participated in training sessions on carpentry techniques and safety protocols.
- Collaborated with experienced carpenters to understand project requirements and timelines.
Hotel Front Desk Supervisor
Hotel Hard Rock Vallarta
2017 - 2019
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored staff, enhancing service quality and team performance.
- Implemented process improvements, resulting in increased efficiency in front desk workflows.
- Managed reservations system, optimizing room assignments and inventory management.
Hotel Front Desk Supervisor
Hotel Vamar Vallarta
2016 - 2017
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
- Rooms assignment
- Check in- check out
Hotel Front Desk Supervisor
Hotel Riu Palace Pacifico
2009 - 2016
- Supervised front desk operations, ensuring seamless check-in and check-out processes.
- Implemented improved workflow strategies to enhance guest satisfaction and operational efficiency.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Analyze variance reports to identify discrepancies and recommend corrective actions.
- Implement cost control measures to optimize operational efficiency across departments.
- Collaborate with cross-functional teams to enhance financial forecasting accuracy.
Education
High School Diploma -
General High School Diploma
Bahia De Banderas Nay.01-2010
Skills
- Problem-solving
- Attention to detail
- Worksite safety
- Customer service management
- Time management
- Cash handling expertise
- Complaint handling
- Guest relations management
- Administrative tasks
- Reservation management
- Guest satisfaction monitoring
- Guest relations
Timeline
Forming Carpenter
Cemrock Concrete & Construction
2019 - 2025
Hotel Front Desk Supervisor
Hotel Hard Rock Vallarta
2017 - 2019
Hotel Front Desk Supervisor
Hotel Vamar Vallarta
2016 - 2017
Hotel Front Desk Supervisor
Hotel Riu Palace Pacifico
2009 - 2016
High School Diploma -
General High School Diploma