Office O365
Sandra Gonzalez
Guadalajara, Jalisco,JAL
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Support Center Representative Infrastructure
IBM ITLS
01.2022 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Supply Chain Coordinator
GENERAL PRODUCTS SA DE CV
02.2015 - 12.2021
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Education
No Degree - Graphic Design
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Customer support
Technical troubleshooting
Market research
Paperwork processing
Goal-oriented mindset
Customer relations
Business growth and retention
Revenue generation
Network development
Multitasking
Time management
Professionalism
Adaptability and flexibility
Attention to detail
Self motivation
Analytical thinking
Teamwork and collaboration
Task prioritization
Software
Timeline
Support Center Representative Infrastructure
IBM ITLS
01.2022 - Current
Supply Chain Coordinator
GENERAL PRODUCTS SA DE CV
02.2015 - 12.2021
No Degree - Graphic Design
Universidad De Guadalajara
05.2001 -