Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Jackson

Houston

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Cashier

The Home Depot
Prattville
04.2021 - 05.2023
  • Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Trained new staff members on proper usage of equipment used in maintaining outdoor gardens.
  • Assisted customers with selecting plants, flowers, and gardening supplies.
  • Adhered to company policies concerning safety and security procedures in the garden area.
  • Resolved customer complaints promptly and professionally.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.

Administrative Assistant

Amazing Lash Studio
Colorado Springs
10.2019 - 04.2021
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Scheduled appointments between clients and customers and internal staff members.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Facilitated communication between different departments within the organization.

Beauty Consultant

Pure Eden
Houston
03.2017 - 07.2019
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Assisted with performance reviews to identify areas of improvement.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Monitored stock levels regularly to ensure adequate supplies were available.
  • Maintained an organized workspace that was free from clutter.
  • Assisted customers in selecting products, based on their individual needs and preferences.
  • Analyzed customer feedback to identify areas of improvement in product selection.
  • Followed up with customers after purchase of beauty products or services rendered.
  • Handled cash register transactions accurately and efficiently.
  • Communicated effectively with colleagues in order to ensure smooth operations within the store.
  • Ensured all equipment was clean and sanitized between uses for safety reasons.
  • Engaged with customers in a friendly manner to build strong relationships.
  • Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.

Education

Certified Medical Coder - Medical Coding

Ashworth College
United States
05-2025

Some College (No Degree) -

New York Institute of Technology
Old Westbury, NY

Some College (No Degree) -

US Army Flight Medical School
Fort Rucker, AL

Skills

  • Suggestive selling
  • Outstanding customer service
  • Safe serving knowledge
  • Health codes compliance
  • Balancing the cash register
  • Cash and credit transactions
  • Cocktail list development
  • Outgoing personality
  • Wine and liquor expertise

Timeline

Cashier

The Home Depot
04.2021 - 05.2023

Administrative Assistant

Amazing Lash Studio
10.2019 - 04.2021

Beauty Consultant

Pure Eden
03.2017 - 07.2019

Some College (No Degree) -

New York Institute of Technology

Some College (No Degree) -

US Army Flight Medical School

Certified Medical Coder - Medical Coding

Ashworth College

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