Sandra Verali Martinez
Summary
Dynamic Customer Service Manager with a proven track record at Orange Courier Inc, excelling in team leadership and program development. Expert in conflict resolution and customer service management. I foster strong client relationships, enhancing loyalty and retention. Bilingual in English and Spanish. I bring meticulous attention to detail and exceptional communication skills.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Orange Courier Inc
La Mirada
10.2020 - 02.2026
- Led customer service team in resolving client inquiries and issues.
- Managed scheduling and workflow to ensure optimal service levels.
- Developed training programs to enhance staff skills and performance.
- Fostered strong relationships with clients to maintain loyalty and trust.
- Coordinated with management on strategic initiatives for service enhancement.
Customer Service Representative
Crane Worldwide Logistics
Chino, CA
12.2016 - 09.2020
• Resolved customer complaints and issues promptly, ensuring customer satisfaction
• Cultivated strong customer relationships, enhancing loyalty and retention
- Collaborated with team members to streamline service delivery processes for better efficiency.
Customer Service Representative
Interlinebrands Inc
San Bernardino, CA
03.2013 - 11.2016
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order processing.
- Managed customer accounts and updated information in the database.
Education
Belmont High School
Los Ángeles, CA, USA Skills
- Customer service management
- Call center management
- Customer service standards
- Program development
- Team leadership
- Conflict resolution
- Exceptional telephone etiquetten
- Administrative support
- Meticulous attention to detail
- Time management
- Billing and filing
- Microsoft Office Suite
- Bilingual ( Fluent English & Spanish )
- Call center management
- Bilingual ( Fluent English & Spanish )
Timeline
Customer Service Manager
Orange Courier Inc
10.2020 - 02.2026
Customer Service Representative
Crane Worldwide Logistics
12.2016 - 09.2020
Customer Service Representative
Interlinebrands Inc
03.2013 - 11.2016
Belmont High School