Sandra Montez Ramirez
Summary
Developed exceptional communication and sales skills in high-volume call center environment, seeking to transition into new field. Demonstrates strong ability to build rapport and achieve targets through effective outbound calling techniques. Brings results-driven mindset and adaptability to new challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Outbound Sales Call Center Agent
Elite Leads LLC
07.2024 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints..
- Utilized innovative sales techniques to upsell products and services.
- Established trust with potential customers by effectively addressing objections and providing relevant information on product benefits.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Outbound Sales Call Center Agent
Arth Home Solutions
09.2023 - 07.2024
- Conducted 200+ outbound phone calls daily to reach potential clients and market Home renovation products and services.
- Contributed valuable feedback regarding sales techniques for management consideration during strategy development sessions.
- Developed and implemented strategies to increase customer retention and sales.
- Examined issues to determine importance and urgency and escalated calls to manager.
- Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
- Utilized innovative sales techniques to upsell products and services.
-
Education
High School Diploma -
Centralia High School
Centralia Washington 9851306-1998
Skills
- Excellent communication
- Verbal and written communication
- Objection handling
- Performance tracking
- Lead generation
- Customer acquisition strategies
Certification
Tefl
- TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
Timeline
Outbound Sales Call Center Agent
Elite Leads LLC
07.2024 - Current
Outbound Sales Call Center Agent
Arth Home Solutions
09.2023 - 07.2024
High School Diploma -
Centralia High School
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