Sandra Robledo
Chula Vista
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. . Proactive and goal-oriented professional with exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, a strong desire to learn, and excellent communication skills. Poised to make valuable contributions to team success and achieve positive results. Ready to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Office Manager/Customer Service Representative
Fix Auto Collision
04.1999 - 09.2019
- Coordinated and managed all aspects of daily operations, production, front office, and customer/employee relations
- Accounts receivable management
- Accounts payable assistance
- Trained customer care specialist for immediate administrative back-up and added responsibilities
- Maintained equipment and supplies, and inventory controls, while adhering to budget
- Performed final repair order audit for proper documentation, billed the payer, closed file while handling customer concerns and ensuring their fulfillment
- Assisted customers with a warm and professional attitude
- Created customer appointments
Customer Service Representative
Cox Communications Inc.
09.1995 - 04.1999
- Managed high volume of phone calls and provided response to all, while maintaining high quality standards of service and performance
- Sold consultative and made recommendations to prospects and clients of the various solutions the company offers
- Assisted customers with knowledge on products and services
- Provided outstanding customer service to customers in conjunction with sales or retention interactions
- Handled billing issues and order inquiries
- Assisted with technical support duties
- Performed data entry for customer information and orders
- Booked service appointments
Education
High school diploma -
Montgomery High School
San Diego, CA06.1988
Skills
- Office Management
- Accounts Payable/ Receivable
- Keen Attention to Detail
- Multi-line phone systems
- Customer driven & skilled
- Microsoft Outlook
- Office Administration
- Strong Work Ethic
- Team player
- Clerical Experience
- Phone Etiquette
- Upselling
- Typing
Languages
Spanish
Assessments
- Basic computer skills, Proficient, 05/01/22
- Administrative assistant/receptionist, Proficient, 02/01/22
- Customer service, Proficient, 03/01/22
- Attention to detail, Proficient, 04/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Call center customer service, Proficient, 01/01/22
- Verbal communication, Proficient, 02/01/22
- Customer service, Proficient, 09/01/22
- Sales fit, Proficient, 04/01/22
- Call center customer service, Proficient, 11/01/22
- Written communication, Proficient, 02/01/22
- Customer focus & orientation, Proficient, 09/01/22
- Basic bookkeeping, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 02/01/22
- Sales skills, Proficient, 02/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager/Customer Service Representative
Fix Auto Collision
04.1999 - 09.2019
Customer Service Representative
Cox Communications Inc.
09.1995 - 04.1999
High school diploma -
Montgomery High School
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