Open To Work
Sandra Rubio
HRPV (Human Resources Puerto Vallarta)
Tlaquepaque,JAL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Bilingual Customer Service Representative
Work Type
Full Time
Dynamic, organized, and reliable legal assistant with more than 2-year-hands-on experience in client communication, scheduling, and legal terminology. Proven ability to streamline interactions and enhance workflow management for improved client experiences in a law firm based in Massachusetts. Very confident when speaking to large groups and individuals. Aware of the importance of active listening and effective communication skills to attract new clients and book initial legal assistance consultations and attend to current clients’ needs. Always open to teamwork and collaborate to achieve objectives. I practice patience and empathy while making phone calls. Also skilled in translation and interpretation, ensuring clear communication between attorneys and clients. Known for resolving client inquiries and enhancing the overall client experience through proactive follow-ups and effective solutions. I seek professional development in different fields related to Customer Service Representation.
17
Years of experience
Work History
Legal Assistant
2 Years 8 Months
HRPV (Human Resources Puerto Vallarta) - Guadalajara, JAL | 01.2024 - 09.2026
- Streamlined interactions among clients, leads, and legal team to improve overall client experience and responsiveness.
- Managed scheduling of client meetings, ensuring optimal attorney availability and effective workflow management.
- Engaged with prospective clients and leads to secure initial meetings with legal coordinators and attorneys.
- Followed up with prospect clients/leads who had missed, or cancelled their appointments to reschedule their initial meetings.
- Facilitated client follow-ups to complete intake documentation and confirm appointments. Delivered tailored recommendations for effective initial meeting preparation.
- Facilitated communication of updates and requests from attorneys to clients.
- Executed check-in phone calls to enhance client communication and support from the legal team.
- Managed client communications through timely responses to emails, text messages, and voicemails.
- Resolved client complaints by implementing effective solutions.
- Composed targeted correspondence for leads after initial consultations to facilitate understanding of the process for retaining legal services.
- Executed translation of legal documents into Spanish, ensuring regulatory compliance and precise formatting.
- Translated Spanish legal documents into English, ensuring regulatory compliance and precise formatting.
- Provided interpretation services to support effective communication between attorneys, legal coordinators, and prospective clients.
- Led daily huddle meetings with remote team to ensure effective communication of daily plans, celebrate wins, and address obstacles for enhanced teamwork.
- Engaged in weekly meetings focused on acquiring tools for self-improvement and optimizing client interactions.
- Attended weekly meetings to provide retrospective constructive feedback on personal and team work tasks, as well as things that we should start and stop doing, bottlenecks, opportunities, possible solutions, and anticipation of problems.
EFL Teacher
10 Years 11 Months
Instituto De Comunicación Internacional - Guadalajara, JAL | 01.2013 - 12.2023
- Taught Business English (A1-C2) in-company classes with small groups (5-8 students) and one-on-one conversation classes with managers in different companies: Tracsa, Hella, Herbalife, Hewlett Packard Inc., Oracle, Convene, Going WTC, etc.
- Provided TOEFL ITP and iBT preparation.
- Taught Spanish as a Second Language (SSL)
- Conducted Conversation Workshops.
- Implemented innovative teaching methods to enhance language acquisition and retention.
- Developed engaging lesson plans tailored to diverse student needs and learning styles.
- Facilitated interactive classroom activities that promoted student participation and collaboration.
- Assessed student progress through regular evaluations, providing personalized feedback for improvement.
- Enhanced classroom participation through group projects, fostering a collaborative learning environment.
- Provided constructive feedback to students on written and spoken assignments, promoting continuous improvement.
- Maintained accurate records of student performance and attendance, ensuring timely communication regarding academic progress.
- Participated in professional development workshops to stay current with best practices in EFL teaching methodologies.
- Implemented diverse teaching methods to accommodate varied learning styles and preferences.
- Educated students in the basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Adopted new technologies and online platforms to facilitate student learning.
- Promoted critical thinking to build subject engagement and interaction.
- Assigned lessons and corrected homework.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
English as a Foreign Language Teacher
3 Years
Instituto Tecnológico de Estudios Superiores de Monterrey, México - Guadalajara, JAL | 01.2010 - 01.2013
- Taught English classes (A1-C1) with large groups with several majors (40 students on average) in Campus and small groups (15 students on average) at the Language Center. Used the Blackboard Tool and the Macmillan English Campus.
Provided TOEFL ITP/iBT preparation for professors and administrative staff. Was a Proctor for the ETS TOEFL ITP Test Center on campus.
Education
Bachelor of Arts - Drama
Universidad De Guadalajara - Guadalajara, Jalisco, Mexico
03-2009
Enseñanza Del Español Como Segunda Lengua - ELE Teacher
Centro De Enseñanza De Idiomas Vancouver - Guadalajara, Jalisco, Mexico
02-2012
English Teaching - EFL Teacher
International Teacher Training Organization (ITTO) - Guadalajara, Jalisco, Mexico
10-2003
Teacher Training - EFL Teacher
Instituto Cultural Mexicano Norteamericano De Jalisco, A.C. - Guadalajara, Jalisco, Mexico
05-2000
Skills
Adaptability
Document drafting
Microsoft Office
Client communication
Administrative support
Interviewing clients
Scheduling/Planning
Calendar management
Timeline
Legal Assistant
HRPV (Human Resources Puerto Vallarta)
01.2024 - 09.2026Read more
EFL Teacher
Instituto De Comunicación Internacional
01.2013 - 12.2023Read more
English as a Foreign Language Teacher
Instituto Tecnológico de Estudios Superiores de Monterrey, México
01.2010 - 01.2013Read more
Centro De Enseñanza De Idiomas Vancouver - Enseñanza Del Español Como Segunda Lengua, ELE Teacher
Read more
Universidad De Guadalajara - Bachelor of Arts, Drama
Read more
International Teacher Training Organization (ITTO) - English Teaching, EFL Teacher
Read more
Instituto Cultural Mexicano Norteamericano De Jalisco, A.C. - Teacher Training, EFL Teacher
Read more