Word, Excel, Power Point, SAP, Oracle, Sales Force and Internet tools
Sandra Edith De La Cruz Pérez
Customer Service Professional
Guadalajara
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I work well on my own initiative and as a part of a team. I am focused in achieving the requirements needed maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Support Associate
Arrow Electronics México
09.2019 - 01.2022
- Provide expert internal and external customer service, interfacing directly with customers providing action plans to internal sales team staff
- Order entry & maintenance, managing inbound customer order forms, filing, set up of accounts and (Customer Part and Pricing System) maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc
Solutions Sales Associate
Tech Data México
09.2017 - 07.2019
- Provides the first call to customer response by providing pricing and quoting
- Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors
- (Responsible for placing purchase orders.)
Ocean Import Coordinator
OEC Freight México
05.2017 - 07.2017
- Tracking, tracing, and updating the status of shipments on a daily basis
- Effective communication with customers, vendors, other OEC offices, and co-workers through a high volume of e-mails, phone calls and verbal contact.
Traffic Analyst
Universal Scientific Industrial de México
02.2015 - 05.2017
- Follow up on shipments
- (Tracking air way bills and monitoring land and sea shipments)
- Planning the quickest and least costly transport routes
- Negotiate with couriers and forwarders to obtain better rates on freight and export costs
Customer service
Universal Scientific Industrial de México
02.2013 - 02.2015
- Responsible for preparing shipping documents for the outbound of finished goods
- Conference calls to discuss issues of high importance and provide solutions to our customers
- Weekly demand analysis VS weekly production to ensure the supply of materials on time to customers.
Education
Cabin Crew Member Diploma -
Flight School
01.2009 - 01.2011
and transportation diploma -
ETTA
03.2015 - 03.2016
Bachelor of International Commerce -
ESCI
03.2015 - 03.2019
Course Certificate - English C1 Advanced
Cork English College
Cork , Irleand 01.2022 - 07.2022
Skills
Under Pressure, Analytical, Quick Learner, Detail-oriented
Software
Certification
IELTS Certification
Interests
Languages, Biographies, Movies, Technology, Volunteering
Timeline
IELTS Certification
07-2022
Course Certificate - English C1 Advanced
Cork English College
01.2022 - 07.2022
Customer Support Associate
Arrow Electronics México
09.2019 - 01.2022
Solutions Sales Associate
Tech Data México
09.2017 - 07.2019
Ocean Import Coordinator
OEC Freight México
05.2017 - 07.2017
and transportation diploma -
ETTA
03.2015 - 03.2016
Bachelor of International Commerce -
ESCI
03.2015 - 03.2019
Traffic Analyst
Universal Scientific Industrial de México
02.2015 - 05.2017
Customer service
Universal Scientific Industrial de México
02.2013 - 02.2015
Cabin Crew Member Diploma -
Flight School
01.2009 - 01.2011