Sandra Guadalupe Martínez Segura

San Luis Potosí City

Summary

Results-driven engineering professional with solid background in warranty management, quality assurance, and problem resolution. Proven ability to analyze and address warranty claims efficiently, resulting in improved customer satisfaction and operational efficiency. Expertise in technical problem-solving and failure analysis, and process improvement focused on delivering reliable results.
Strong collaboration in team environments, ensuring adaptability to new challenges. Effective communication, interpersonal skills, and commitment to achieving high standards.

Overview

years of professional experience

Work History

Warranty Engineer

Valeo Automotive

05.2018 - Current

Collaborated with cross-functional teams to address root causes of warranty claims, resulting in increased product reliability.
Championed the importance of customer satisfaction within the organization, focused on addressing and resolving warranty concerns.
Implemented a Warranty Management System that streamlined tracking and reporting processes while enhancing data accuracy.
Implementation of containment actions, within 24 hours(QR) for new or recurring cases.
Reduced warranty costs by identifying recurring issues and collaborating with design teams to implement improvements.
Optimized parts return process for greater efficiency in handling warranty claims.
Reviewed and approved warranty claims submitted by dealerships, ensuring compliance with company policies and guidelines.
Performed detailed analysis of failed components, contributing to improved product quality and reduced future warranty claims.
Enhanced warranty claim processing efficiency by implementing streamlined procedures and reducing response time.

Customer Quality Engineer

Valeo Automotive

06.2017 - 05.2018

Improved customer satisfaction by addressing and resolving quality issues in a timely manner.
Provide immediate response to customers (containing
actions / sorting) for quality problems
Cost control for 0KM claims
Creation 8D and 5 Why's report according to client's
requirement.
Follow-up customer complaints with the responsible areas
for their analysis of the causes of containment, corrective
and preventive actions until their closure.
Documented testing procedures for developers and future testing use.
Developed and maintained defect databases for known issues.

Quality Control Inspector

Consorcio Rema S.A De C.V

06.2015 - 05.2017

Inspected incoming and outgoing materials for accuracy and quality.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Communicated with production team members about quality issues.
Completed precise measurements using special tools.
Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.